Brand Certified
Charleys Cheesesteaks
4.4(398 reviews)
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
Business Details
14833 Detroit ave, Lakewood, OH
44107, United States
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
(440) 857-0618
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
https://order.charleys.com/menu/lakewood/
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
About
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
Sandwich Restaurant
Location
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
Hours
Certified by Charleys Cheesesteaks ā¢ Mar 01, 2026
Reviews
4.4
398 reviews
5 stars
305
4 stars
30
3 stars
23
2 stars
11
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and welcoming staff, highlighting their professionalism and attentiveness.
Food Quality
Feedback on food quality was mixed; while some enjoyed the freshness and taste, others reported issues with incorrect orders, overcooked items, and food safety concerns.
Cleanliness
The restaurant was frequently noted for its cleanliness, with several reviews mentioning well-maintained dining areas and restrooms.
Order Accuracy
A recurring issue was the inaccuracy of orders, with multiple customers expressing frustration over receiving the wrong items or poorly prepared food.
Delivery Experience
Customers had negative experiences with delivery, citing missing items and cold food, leading to a recommendation to pick up orders instead.
- DJDebra Jones1 day ago1.0I was trying to put an order in the young lady said just a minute and sat the phone down and never came back. So now I'm trying to call back and the line is still busy that is very rude of her. That is in lakewood restaurant on Detroit rd..
- GGGriffinFeb 4, 20265.0The staff is always friendly and welcoming, along with polite and professional. The tables and bathroom are always clean and my food is always freshly made. I come semi-frequently to get lunch after school on the days that I don't have work. I really appreciate their great effort to have good customer service, amazing staff! š
- EGE GJan 20, 20263.0Unsure of who they use for deliveries but I now know to only pick up my orders from now on. I did not receive my drink and also the driver did not call or text advising that they were here or that food was delivered. I wish I couldāve tipped after the fact. Donāt order for delivery, just pick it up.
- JHJamila HardyJan 14, 20265.0I go just for the famous lemonade!!! But the food is good too
- RHRyan HarrisonJan 5, 20261.0most disrespectful staff i have ever delt with in my life genuinely ruined my day- i made it clear that i wasnāt trying to be confrontational but my order is usually wrong when i come here and i donāt usually say anything and when i went back in to question about my order i was met with instant eye rolling, horrible attitude and laughed at and was told i must have been doing āblack magicāā¦i usually donāt have the heart to write bad reviews about customer service because i also work in customer service so i understand how hard and taxing the job can be but i canāt even imagine being that short and disrespectful to someone while i was on the clock
Frequently Asked Questions About Charleys Cheesesteaks
What are the operating hours of Charleys Cheesesteaks in Lakewood, OH?
Charleys Cheesesteaks is open Monday through Saturday from 10:30 AM to 9:00 PM, and on Sunday from 11:00 AM to 8:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks in Lakewood, OH does not offer delivery service as all delivery hours are marked closed.
Is there a drive-through option available at Charleys Cheesesteaks?
No, the drive-through service is not available at this location; all drive-through hours are closed.
Can I pick up my order directly from Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not have pickup service available; the pickup hours are closed.
Are takeout services available at Charleys Cheesesteaks Lakewood?
No, takeout services are currently not offered; all takeout hours are closed.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa.
Where is Charleys Cheesesteaks located?
It is located at 14833 Detroit Ave, Lakewood, OH 44107, USA.
What other dining options are near Charleys Cheesesteaks?
You can find Boston Market nearby, which is another American restaurant option in the area.
Are there any nearby stores to visit before or after dining at Charleys Cheesesteaks?
Yes, Target Mobility Sales, a department store and grocery store, is close by for convenient shopping.
What community services and non-profits are near Charleys Cheesesteaks?
Nearby, you will find organizations like Big Brothers Big Sisters of Greater Cleveland and Three Deuce Five Marine Foundation, which offer community support and youth services.
Brand Certified Facts from Charleys Cheesesteaks
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