McDonald's

3.3
2700 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2901 Wilmington Pike, Kettering, OH
45419, United States

Hours

Reviews

3.3
2,700 reviews
5 stars
840
4 stars
525
3 stars
478
2 stars
258
1 star
599

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes for orders, particularly during busy hours.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, with several customers feeling disrespected or ignored.

Order Accuracy

Numerous customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

Feedback indicated that food quality was inconsistent, with reports of cold, stale, or poorly prepared items.

Customer Experience

While some customers praised friendly staff and good food, the overall experience was marred by negative interactions and service issues.
  • YI
    yooki its
    1 day ago
    5.0
    Hello! I came through the drive through just a few minutes ago and ordered a mcflurry with super extra m&Ms. After having the most horrendous DoorDash order I was determined to get some ice cream and when I tell you y'all put so many m&ms! Truly cheered me up and the staff working were all wonderful. I came through around 1:30 am for a late night snack, and the young man at the speaker was very sweet and laughed with me about my extra m&Ms! And whoever made it, It was truly everything I wanted for my ice cream fix. Made my night, I really appreciated your late night services!!
  • JW
    Jim Walker
    Nov 6, 2025
    1.0
    Waited 15 minutes for some help at service counter. New remodel is a joke can't get help when need it. When I finally got someone's attention I got an attitude from her, so I said I'll just go somewhere else to which she proceeded to flip me the bird. Awesome job. I'll never go back again.
  • PR
    Penny Riblet
    Nov 5, 2025
    1.0
    Too expensive for just 2 people .they are so unpleasant to speak to you , the whole new can't do inside and eat n stupid kiosk is going to shut the door soon. Everyone in my area here has had nothing but bad issues with the attuides and orders not being met . Like a cheeseburger that had no burger and the gals said what's the problem? No one orders a buns sandwich 🤦 . Service and customer care sucks at this McDonald's now .
  • YC
    Your Agent John Clark
    Nov 5, 2025
    5.0
    Huge shoutout to the McDonald’s on Wilmington Pike!! We swung through today for lunch and it was absolutely slammed… but you would’ve never known it by how calm, sweet, and efficient the young lady at the drive-thru was. She made sure our order was exact, read it back patiently, and treated us like we were the only car in line. When we pulled forward to wait in a space for a few minutes, KK brought our order out with a smile and actually asked if she could stand there long enough to make sure we received everything correctly. I honestly don’t see that level of care at most fast-food locations these days… and the order was PERFECT. This store is doing it right. These employees deserve recognition, especially KK. And please, from The Clarks, wish her little girl a very Happy Early Birthday! 💛🍟🥳
  • KR
    Keegan Robinson
    Oct 26, 2025
    1.0
    Literally the worst experience I’ve ever had at a restaurant before. Got in line for the drive-thru, and waited for abour 20 minutes. Total silence, not a single word from the intercom. I ended up calling the phone for the restaurant, and 5 minutes later they finally take my order. Mind you, the whole time this is happening a massive line is building up behind me. After already sitting at the intercom for 25 minutes, I then wait another 30 in the line for my food. I spent about an hour trying to pick up my mobile order. Never going here again, the employees have no idea what’s going on.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2901 Wilmington Pike, Kettering?

McDonald's is open 24 hours a day, 7 days a week at 2901 Wilmington Pike, Kettering.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that is open 24/7 every day.