McDonald's

3.3
2718 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2901 Wilmington Pike, Kettering, OH
45419, United States

Hours

Reviews

3.3
2,718 reviews
5 stars
843
4 stars
528
3 stars
480
2 stars
259
1 star
608

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for both drive-thru and in-store orders, often exceeding 30 minutes.

Staff Attitude

Many reviews highlighted rude and dismissive behavior from staff, contributing to a negative customer experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong food.

Cleanliness and Environment

Feedback indicated concerns about cleanliness, particularly regarding food handling and the overall dining environment.

Positive Experiences

Despite the negative trends, some customers praised individual staff members for their friendliness and good service.
  • NW
    Naomi Walker
    Jan 4, 2026
    3.0
    I have been trying to get a milk shake or an ice cream and I've been there 3 times and there was n ice cream and my fiah sandwich was cold ,dry and hard around the edges .the last 2 times I've ordered one .
  • PD
    Pharaoh Craft Displays
    Jan 3, 2026
    1.0
    Pains me to leave this review as this is my local location. I work across the street and this has gotten worse and worse. Today had to finally take pics and show what I have been getting the past month. Forst bite this sandwich is hard as rock and burnt. Nobody was in line at all at the location.
  • TD
    Tonya Davis
    Dec 30, 2025
    1.0
    Old cold food, doesn’t want to make the order fresh when you bring it back in to complain, multiple times about same order,don’t waste your time or money at this location
  • TB
    Timothy Coder (Dr. Beat)
    Dec 27, 2025
    3.0
    They have focused on the drive-thru and they're online orders. An have pretty much given up on your walk-in orders!! Bad choice
  • MD
    Mary Daniels
    Dec 11, 2025
    1.0
    Went in to order my food on the computer thing because there was noone at the front and when I yell back they did not day anything someone look at me so I just went ahead and did my order on there and the card would work on it so yell back again then someone came up and help me and I paid for my order with the same card I try and it work. Then I sat there for 40mins to get my food and still nothing and there was only 1 person there that order before me. And they were just waiting on drive thru orders and doordash orders. And also there was some worker just standing around not doing anything so 45 mins in when I put my order in I yell back and ask for a refund. And the guy ack like he did not know how to give refunds at all. Took him forever. Then I just left and had go somewhere else to eat. And my kids were upset because they love mcdonald's but there allways something with this mcdonald's. Take for ever get orders or food wrong all the time. And sometimes they are not nices. I will not be back.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2901 Wilmington Pike, Kettering?

McDonald's is open 24 hours a day, 7 days a week at 2901 Wilmington Pike, Kettering.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that is open 24/7 every day.