Dunkin'

4.0
583 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kettering, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1864 E Stroop Rd, Kettering, OH
45429, United States

Hours

Reviews

4.0
583 reviews
5 stars
340
4 stars
105
3 stars
39
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and lack of acknowledgment.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and inconsistent drink quality.

Product Quality

Feedback indicated dissatisfaction with the quality of coffee and food items, including stale donuts and poorly made drinks.

Staff Friendliness

While some customers praised friendly staff, many others noted a lack of warmth and engagement from employees.

Operational Efficiency

Customers expressed frustration with long wait times and inefficiencies, especially after the store's remodel.
  • BH
    Brittany Henn
    2 days ago
    1.0
    Coffee has tasted terrible the past month and most of the early morning drive thru staff are too busy talking amongst themselves to make sure they are giving you your entire order. I've had to on multiple occasions remind them im missing items...never thank you for coming or smile etc....I've had better luck going to another location a little bit out of the way...but worth it!
  • CR
    Chrissy Reese
    Oct 19, 2025
    1.0
    Why would you give me this lol
  • GF
    Gladys Fonseca
    Oct 17, 2025
    1.0
    Horrible coffee!!!!!
  • SB
    Sara B
    Oct 10, 2025
    2.0
    Pretty disappointed with my recent experience. Seemed like the whole order was wrong. I ordered through the app. They didnt put cold foam on one of my coffees, i was missing a donut, and both sandwiches were made wrong. They remedied the cold foam and donut at the window but we didnt realize the sandwiches were made wrong until we got home to eat them. I drove all the way back and went in to get it fixed. The girl at the counter was nice and re-rang them in. When the sandwiches came out, this other girl threw the bag on the counter and there was only one sandwich in the bag...even though i had paid for 2. They remade the 2nd sandwich and were pretty rude and non apologetic about it. I dont need to be catered to but I paid for an order, I expect it to be right or at the very least treated with basic customer service etiquette, especially when I have to drive all the way back to fix their mistake.
  • WW
    Winethemantyler
    Sep 28, 2025
    1.0
    I’m gunna be honest the eggs tasted like a soggy sponge 🧽. 🤢

Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location in Kettering, OH?

This Dunkin' is open Monday to Thursday and Saturday from 4:00 AM to 8:00 PM, Friday from 4:00 AM to 5:00 PM, and Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.