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Arby's

3.9
(477 reviews)
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Business Details

1215 East Columbus Street, Kenton, OH
43326, United States
(419) 674-4100
http://www.arbys.com/locations/us/oh/kenton/1215-east-columbus-street/store-7731
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1215 East Columbus Street, Kenton, OH
43326, United States

Hours

Reviews

3.9
477 reviews
5 stars
208
4 stars
118
3 stars
80
2 stars
16
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, particularly from management.

Food Quality

While some customers enjoyed the food, many complained about cold items, incorrect portions, and overall dissatisfaction with the meals.

Cleanliness

Several reviews mentioned dirty floors and unsanitary conditions, impacting the overall dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and good service.
  • JT
    Jaselinn Torez
    Jan 20, 2026
    1.0
    Absolutely RIDICULOUS!!! For the amount of money we spent and our food was cold and waiting almost 15 minutes in the drive thru was just pure laziness. When my daughter went in and told them our order was wrong the man who was at the window got irritated. We'll not be back here nor will my driver's for my company. I refuse to patronize a business who doesn't value their customers
  • AR
    April Rice
    Jan 7, 2026
    3.0
    All cold and we drove across the street to Walgreen to wait for script. With in 2 minutes of the window.
  • DM
    Devin Miller
    Nov 23, 2025
    1.0
    Food was great. Horrible service. The store manager (Maci C.) Was very rude before we even had our order taken as she burping right at us. After, she messed up our milkshake and we simply asked for it to be fixed and she looked at us like we were stupid. This is really bad coming from a manager.
  • ND
    Neil DeBuse
    Nov 20, 2025
    5.0
    Awesome place for a tasty lunch.
  • BL
    Brian Lawson
    Nov 2, 2025
    3.0
    Decent place
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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