Taco Bell

2.8
348 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 4098 Maplecrest Parkway in Kent. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
4098 Maplecrest Parkway, Kent, OH
44240, United States

Hours

Reviews

2.8
348 reviews
5 stars
94
4 stars
51
3 stars
33
2 stars
28
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and inconvenienced during their interactions.

Food Quality

While some customers enjoyed their meals, many reported cold, stale, or poorly prepared food, leading to dissatisfaction.

Service Speed

Customers frequently complained about long wait times in the drive-thru and inside the restaurant, often citing slow service even during non-busy hours.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, particularly in the food prep area and dining space.

Management Issues

There were multiple mentions of poor management practices, including lack of communication and inadequate staffing, contributing to negative customer experiences.
  • OM
    O M
    Dec 28, 2025
    1.0
    RUDE! Picked up my mobile order, and the bearded guy at the drive-thru acted so inconvenienced. He didn’t even bother to confirm that he was handing me the correct order. He just stayed completely silent while aggressively handing it to me. Food was cold.
  • MH
    Matthew Houck
    Dec 4, 2025
    3.0
    For the most part, the service was nothing out of the ordinary. My coworker and I stopped by for a quick lunch and tried to place two separate orders through the drive-thru. However, we were told that only one order is permitted per lunch. To place a second order, we would have had to drive around again or go inside the restaurant. It's worth noting that there were no other cars behind us. The food was average and not particularly impressive, especially in light of the recent price increases that make a regular sit-down restaurant a more appealing option, as Taco Bell is no longer a daily affordable choice. The atmosphere was typical of a modern Taco Bell, which prioritizes minimizing human interaction and using a kiosk that takes twice as long to order just two simple items. I must admit that I'm not a fan of this fast-food setup. On the other hand, the restaurant was clean, and the staff member who handed us our orders at the pickup area was clear and enthusiastic.
  • WH
    Wooden House
    Nov 26, 2025
    2.0
    i have actively avoided this taco bell because of it's annoyingly long pre-recorded drive through voice line, it's like 15 seconds long. The tacobell on the circle with less friendlier staff would get a higher rating from me because they don't force me to sit through a cutscene just to get a flaming hot burrito. how hard is it for someone to ask "do you have a mobile order or are you placing an order with us today?" instead of a feature length audio book.
  • TH
    Taya Hagerty
    Nov 20, 2025
    1.0
    Tried to order a breafast quesadilla the girl came on the speaker box and said "did you forget this location doesnt serve breakfast anymore?" I was really confused because her tone and overall question was super rude. No, I didn't know. Im not from around here. Reading some of the other reviews recently the workers in the morning are just rude. Do better.
  • JR
    Jessica R
    Nov 18, 2025
    1.0
    I think the staff here needs a refresher in customer service. They act like you’re inconveniencing them by ordering food. I’m not looking for someone to be overly enthusiastic but damn you guys are straight rude.

Frequently Asked Questions About Taco Bell

What are the Taco Bell drive-through hours at 4098 Maplecrest Parkway in Kent, OH?

The Taco Bell drive-through is open from 9:00 AM to 3:00 AM Monday to Wednesday, extends to 4:00 AM Thursday to Saturday, and closes at 2:00 AM on Sunday.

Where is the Taco Bell located in Kent, Ohio?

It is located at 4098 Maplecrest Parkway, Kent, OH 44240, United States.