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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kent is here with warmth and welcome. Panera Bread. Food as it should be.
This was the first and very last time we will ever order from here again the bagel was burnt to a crisp the chicken salad was super soggy with wilted lettuce and the salad was maybe a day old not fresh at all PLUS the bread THAT GOES WITH IT wasn't even wrapped just thrown in the bag it took over 25 minutes to pick up an order that was placed online and the staff is just obviously untrained and busy chatting to each other this is the nastiest restaurant I have ever ordered from expensive and gross DO NOT ORDER HERE YOU WILL FEEL AND BE SO RIPPED OFF AND DISGUSTED!!!!!!!!
EP
Ellie Passarelli
Feb 26, 2026
1.0
My personal experience with the food has usually been positive. However, this review isn’t about the food — it’s about management.
I’ve noticed several reviews mentioning a rude manager without naming her. The general manager’s name is Tina. Unfortunately, the lack of professionalism has been noticeable enough to appear in multiple reviews, which is concerning given that she is responsible for leading and coaching the staff.
I have personally witnessed yelling and degrading communication toward employees. That type of behavior creates a hostile work environment and contributes to high staff turnover, which ultimately impacts customer service. Reading through other reviews, it’s clear this isn’t an isolated concern.
I encourage customers who experience poor service to take note of the manager’s name so feedback can be directed appropriately. Constructive accountability is the only way meaningful improvement can happen — for both customers and the staff who deserve a respectful workplace.
DS
Destiny Smith
Jan 23, 2026
1.0
I ordered my food to go, and when I unwrapped my sandwich, this is what it looked like. The entire sandwich was completely soggy, the bread was smashed, and everything looked like it had just been thrown together. There was no structure at all the filling was soaked through the paper, and the bread was falling apart. It honestly looked unappetizing and careless. I was really disappointed because this isn’t what you expect when paying for a meal, especially one meant to be handheld. I couldn’t even eat it.
MC
Mike Curley
Jan 15, 2026
4.0
I had a bagel, it was good
JJ
Jonathan
Dec 27, 2025
4.0
Panera is good when you're sick but I spent $40 on mostly bread 🙃
No, Panera Bread Kent does not accept reservations.
What are the operating hours for Panera Bread Kent?
Panera Bread Kent is open Monday to Friday from 6:30 AM to 9:00 PM, Saturdays from 7:00 AM to 9:00 PM, and Sundays from 7:00 AM to 8:00 PM.
What services does Panera Bread Kent offer?
Panera Bread Kent offers dine-in, drive-thru, pick-up, and delivery services.
Can I order food online from Panera Bread Kent?
Yes, you can order online for delivery or rapid pick-up through their website or mobile app.
What types of meals are served at Panera Bread Kent?
Panera Bread Kent serves breakfast, lunch, brunch, and dinner.
What payment options are accepted at Panera Bread Kent?
They accept American Express, Cash, Discover, Mastercard, and Visa.
What is the atmosphere and attire recommended at Panera Bread Kent?
The atmosphere is warm and welcoming with a casual attire recommendation.
What are some popular nearby places a visitor might want to check out before or after visiting Panera Bread Kent?
Nearby places include Cricket Wireless inside Gamestop, Chipotle Mexican Grill, and Dairy Queen Grill and Chill, offering a variety of shopping and dining options close by.
Are there any coffee shops near Panera Bread Kent where I can enjoy more options?
Yes, nearby coffee options include Dunkin' and Starbucks, both located conveniently close to Panera Bread Kent.
Is there convenient mobile phone service retail near Panera Bread Kent?
Yes, there are multiple mobile phone stores nearby, including Cricket Wireless inside Gamestop, AT&T Brimfield, and the AT&T Store.
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