Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.6
166 reviews
5 stars
83
4 stars
24
3 stars
9
2 stars
15
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for their friendliness and helpfulness, others are reported to be rude and unprofessional.
Food Quality
Several customers expressed dissatisfaction with the quality of food, citing issues like stale bread, low meat portions, and incorrect orders.
Delivery Issues
Many reviews highlight significant delays in delivery times, often exceeding the advertised 'freaky fast' service, with some orders taking over an hour.
Consistency
There are complaints about inconsistent service and order accuracy, with multiple customers reporting that their orders were wrong or incomplete.
Overall Experience
While some customers enjoy the food and service, others have had negative experiences that lead them to consider not returning.
- SVSusan ValettaDec 30, 20251.0This Jimmy John's is my go to. Today I ordered 3 sandwiches which included 2 #12 Beach Clubs. I was toasted, I was not. When they arrived, both were toasted and there was I slice of turkey on each sandwich. I immediately called and got major attitude from the kid who answered the phone. I explained the situation and he was a total jerk. Told me that there was NO way I could tell how many slices of turkey were on each sandwich due to the fact it was toasted also informed that they don't see the online order, that is why mine was also toasted (hit the DON'T TOAST online). I was supposed to get another sandwich delivered, but after an hour I called again. Brandon Claridy (the manager who has NO people skills)answered laughing saying, oops, forgot about you. He got his GM on the phone and proceeded to tell her how he was 100% right and I was not. He even told me to "get my eyes checked". I took my whole sandwich apart and discovered that there were actually 1.5 slices of turkey, not the 1 I had originally thought and definitely not the 3 he yelled at me about. I have never experienced such unprofessionalism from a place of business or from a "manager".
- SASteve AlbertsonNov 16, 20255.0Excellent communication from the manager and driver when I called about my order being delayed. Sometimes, things happen. Great communication is the way to work through it. My order was correct and amazing!!
- RCRachel CzaplickiSep 27, 20255.0Vibes are always amazing here. Sandwiches are fire. Staff is the kindest.
- HFHeather FlyntJun 11, 20235.0Have always loved Jimmy John's subs!!! They are fair priced for their size, their are super quick and all freshly made. This location is always clean inside and I have only had an issue with their customer service 1 time!! My favorites are definitely the B.L.T and Vito sandwiches.
- JJJoshua JayapuramJun 10, 20211.0Horrible service, didn't even fill my full order, very disappointed.