Brand Certified
Dunkin'
3.8(504 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
527 East Main St, Kent, OH
44240, United States
Certified by Dunkin' • Feb 22, 2026
(330) 548-5936
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kent, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
504 reviews
5 stars
247
4 stars
106
3 stars
44
2 stars
34
1 star
73
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, both in-store and drive-thru, with some experiencing waits of 20 minutes or more.
Staff Attitude
Many reviews highlighted rude or inattentive staff, with several customers feeling uncomfortable due to the behavior of employees.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and drinks made improperly.
Food Quality
While some customers enjoyed the food and drinks, there were complaints about items being cold, burnt, or not prepared correctly.
Customer Experience
Despite some positive interactions, many customers expressed frustration with the overall experience, citing a lack of professionalism and organization.
- SRShannon RagenFeb 19, 20261.0Second day in a row the staff “lost my ticket”. Screen said order was ready but it wasn’t. Staff said they were working on it but nobody was. Had to repeatedly ask for my order to be made. 20 minutes for just a coffee is pretty ridiculous. Attempted to call customer service and was hung up on because I didn’t know the store number. Extremely unprofessional all around. Do better Dunkin.
- HRHeidi ResslerFeb 13, 20261.0All I can say is do better besides service being slow, and not getting orders correct. Even handing out the wrong order. It seemed like no one knew what they were doing
- DDDakota DemsharJan 28, 20261.0So unbelievably slow and they're just standing there. they prioritize the drive through and its pretty obvious. why am I waiting 20 minutes for them to put a donut in a bag that I can clearly see in the case. AFTER WAITING 20 MINUTES OUR ORDER WAS WRONG. I know bad days happen but this type of service has happened multiple times
- JFJon FloydJan 23, 20265.0Really cool place with a lot of drinks and donuts in too.
- DVDaniel VegaJan 4, 20261.0I placed a mobile order and when I came after it said it was ready. I stood there waiting, seeing six customers get their food before me just to overhear that the place was completely out of donuts, my order was just for donuts. Nobody asked what my order was and I couldn’t even get a refund because on their end they already completed the order without actually making it.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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