Business Details
About
Mexican Restaurant
Chipotle Brimfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
879 reviews
5 stars
494
4 stars
174
3 stars
73
2 stars
37
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unresolved order issues.
Food Quality
Mixed feedback on food quality; some customers enjoyed their meals while others reported issues with freshness and portion sizes.
Cleanliness
Several customers noted cleanliness issues, particularly in dining areas and restrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items, especially with online orders.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, often describing them as small or inconsistent.
- BABen AhwajeeOct 18, 20251.0I’ve gone to this chipotle my whole life.. Today I had went in to order both of my chicken bowls and a large chips. They had CHARGED me for my large chips and not put it in the bag… Well I didn’t notice till I got home. I spent 20 minutes on the phone and 20 minutes on the app that gave me 0 resolution. So I had to drive back to the place to get my “refund” that was only $2!! I was also supposed to know to bring the food back. I brought back 1 BOWL to show I barely ate and he THREW IT AWAY! Without asking me and without giving me my refund FOR THE FOOD HE THREW AWAY. There was plenty of customers listening and I hope they take note of this chipotle. I then told him I would leave a review in his face twice. He didn’t even offer me some queso with the chips he forgot to put in the bag. So here it is new manager. I hope you don’t keep your job for long!
- ARAngela RaylOct 18, 20251.0McDonald’s has better customer service than this. I had gotten a smoothie when my food was messed up. But nooo not at chipotle they wanna only give me a refund for my chips.. but their food isn’t good with a fork.. you need the chips! So with that being said I told the manager I need chips in order to eat my bowl. And he told me if I showed him the food I would get a refund and I gave him my untouched food and he did not give me my refund for it like he had told me and he decided to throw it away. So not only did I not get a refund for my bowl but he also throw my food that I paid for away..?!? AND I had told the manager I would be leaving a review, no reaction shocker! Oh and just wait!! One more, DO NOT go to Chipotle past 8, they either A, won’t have any of the food options you want.. or B they don’t give you enough food or the food isnt cooked enough..
- BGBridget GrahamOct 10, 20255.0Love the food and service.
- BVBill VorisekOct 3, 20255.0Always great food and friendly staff. The inside, tables could be cleaned better.
- MHMustufa HamdaniSep 27, 20255.0Best chipotle ever!!
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Brimfield?
The Chipotle Mexican Grill in Brimfield is located at 4050 Cascades Blvd, Portage, Kent, OH 44240, USA.
What are the operating hours of Chipotle Mexican Grill Brimfield?
Chipotle Brimfield is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Brimfield offer pickup and delivery services?
Yes, Chipotle Brimfield offers both in-store pickup and delivery services.
What type of food does Chipotle Mexican Grill specialize in?
Chipotle specializes in customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
How can I order food from Chipotle Brimfield online?
You can order online through the Chipotle website at https://order.chipotle.com or via the Chipotle mobile app available in the Apple App Store.
Is Chipotle Brimfield LGBTQ friendly?
Yes, Chipotle Mexican Grill Brimfield welcomes LGBTQ customers.
Can I earn rewards or get exclusive offers at Chipotle Brimfield?
Yes, by signing up for Chipotle Rewards, you can earn free food and receive exclusive offers.
What nearby places can I visit before or after dining at Chipotle Brimfield?
Nearby you can visit Stricklands Frozen Custard for dessert or Starbucks for coffee, both within walking distance from Chipotle Brimfield.
Are there other food options close to Chipotle Brimfield?
Yes, nearby you can find several other fast food and restaurant options including Dairy Queen Grill and Chill, Jersey Mike's Subs, Burger King, Panda Express, and Taco Bell.
If I'm visiting GNC near Chipotle Brimfield, can I conveniently get a meal nearby?
Absolutely, Chipotle Brimfield is close to GNC, making it easy to grab a healthy meal right near where you shop for vitamins and supplements.