Chipotle Mexican Grill

4.1
881 reviews
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Business Details

4050 Cascades Blvd, Kent, OH
44240, United States
(330) 673-5239
https://locations.chipotle.com/oh/kent/4050-cascades-blvd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2633
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About

Mexican Restaurant
Chipotle Brimfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4050 Cascades Blvd, Kent, OH
44240, United States

Hours

Reviews

4.1
881 reviews
5 stars
496
4 stars
175
3 stars
73
2 stars
37
1 star
100

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and poor handling of issues.

Portion Sizes

Many customers express dissatisfaction with inconsistent portion sizes, often feeling shortchanged on ingredients.

Cleanliness

The cleanliness of the establishment is frequently criticized, with reports of dirty dining areas and unsanitary conditions.

Food Quality

While some customers enjoy the food, others report issues with freshness and quality, including complaints about dry or poorly prepared items.
  • TC
    Terri C
    Dec 19, 2025
    1.0
    Nothing good here. High price, rude service, dirty and establishment.
  • MB
    Matt Bussey
    Dec 16, 2025
    5.0
    In recent years it seems like the portions at most Chipotle are smaller than in the past and the food quality has diminished. I typically eat at other Chipotles but tried the one in Brimfeld yesterday for the first time. Finally I had a meal that was prepared correctly and got what I paid for. This was the best meal we have had at this chain since the early days when they first came out. We will definitely return here in the future. Great job with this location!
  • LC
    Lester Cogar
    Dec 9, 2025
    5.0
    I believe this location has gotten better.
  • KD
    Kiyoshi Dustin
    Nov 23, 2025
    5.0
    I have been to 44 states and this is BY FAR the best chipotle I’ve ever been to. Fast! Efficient! Friendly! You can just tell the people here love their freaking jobs. Incredible. I’m gonna write an email to the ceo telling them this chipotle in Ohio is truly “the heart of it all”
  • AR
    Angela Rayl
    Oct 18, 2025
    1.0
    McDonald’s has better customer service than this. I had gotten a smoothie when my food was messed up. But nooo not at chipotle they wanna only give me a refund for my chips.. but their food isn’t good with a fork.. you need the chips! So with that being said I told the manager I need chips in order to eat my bowl. And he told me if I showed him the food I would get a refund and I gave him my untouched food and he did not give me my refund for it like he had told me and he decided to throw it away. So not only did I not get a refund for my bowl but he also throw my food that I paid for away..?!? AND I had told the manager I would be leaving a review, no reaction shocker! Oh and just wait!! One more, DO NOT go to Chipotle past 8, they either A, won’t have any of the food options you want.. or B they don’t give you enough food or the food isnt cooked enough..
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Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Brimfield?

The Chipotle Mexican Grill in Brimfield is located at 4050 Cascades Blvd, Portage, Kent, OH 44240, USA.

What are the operating hours of Chipotle Mexican Grill Brimfield?

Chipotle Brimfield is open daily from 10:45 AM to 11:00 PM.