Buffalo Wild Wings

3.8
1015 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
176 East Main Street, Kent, OH
44240, United States

Hours

Reviews

3.8
1,015 reviews
5 stars
444
4 stars
256
3 stars
122
2 stars
70
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and unprofessional staff behavior, leading to a frustrating dining experience for many customers.

Food Quality

Customers reported inconsistent food quality, with complaints about cold, stale, or improperly prepared dishes, including wings and other menu items.

Cleanliness Concerns

Several reviews mentioned dirty tables and unsanitary conditions, raising concerns about the overall cleanliness of the restaurant.

Management Problems

Feedback indicated poor management practices, including lack of responsiveness to customer complaints and inadequate staffing during busy times.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted that the food could be enjoyable when prepared correctly.
  • DC
    David Carroll
    2 days ago
    1.0
    Stood there for 30 minutes waiting to be seated and was never seated, was told by two different staff members it was a shift change, multiple staff members were walking around, looked at me and continued about their day, one staff member literally told me I could go somewhere else to eat, which i did.
  • AG
    Alfredo Gonzalez
    Jan 3, 2026
    1.0
    We ordered 5 ranch dressing with our order and didn’t receive it I have a lot of wings with no sauce we were told to go and and get it our self and they wouldn’t refund us they are very unprofessional when I called I was told they didn’t take my order very rude they are very unprofessional
  • AP
    Andrea Parma
    Dec 10, 2025
    1.0
    We visited the Kent Ohio location Sunday December 7th around 2:30 p.m. The restaurant was not busy by any means. We were told it would be a 20 minute wait for a table of 4, when there were tables open. After about 10 minutes we were sat, and about 15 minutes after that our drink order was taken. Drink order arrived, not quickly. I ordered a bacon ranch chicken wrap and the waitress asked if i wanted that grilled or crispy, i chose grilled. I also asked for asian zing and jalapenos to be added. 30 minutes later our food arrived and my wrap was filled with shredded chicken, no ranch or asian zing and the tortilla was barely holding together because of how stale it was. Got ahold of the waitress and explained that my wrap was incorrect and she apologized, and said she would remove it from the bill and have the kitchen fix it. 20 minutes later a new wrap arrives. Drenched with asian zing, but once again filled with shredded chicken. When we asked for our bills, she brough them to the table and they were wrong as well.
  • CB
    Caroline Bartoszek
    Nov 26, 2025
    2.0
    Service slow but they were nice. Drinks not as advertised. No olives or tajin rim on my Bloody Mary or my friend’s.
  • RM
    Ray Matthews
    Nov 24, 2025
    1.0
    A cook named Justin got on the phone and laughed at me and hung up on me when I asked for the credit that I was told the night before I would get because they shorted me on my food. This by far has to be the worst customer service I’ve ever dealt with in my life. To be given credit and then he laughed at is extremely disappointing. I’d rate it lower if I could

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Kent serve?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

Where is Buffalo Wild Wings located in Kent, Ohio?

It is located at 176 East Main Street, Kent, OH 44240, USA.