Chipotle Mexican Grill

3.4
1740 reviews
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About

Mexican Restaurant
Chipotle Jeffersonville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12478 Old U.S. 35, Jeffersonville, OH
43128, United States

Hours

Reviews

3.4
1,740 reviews
5 stars
671
4 stars
350
3 stars
179
2 stars
121
1 star
419

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice and small portion sizes.

Ingredient Availability

Many reviews highlighted that the restaurant often runs out of key ingredients, leading to disappointment among customers.

Service Issues

Numerous customers experienced poor service, including rude staff and long wait times.

Cleanliness

The location was frequently described as dirty, with unclean tables and overflowing trash.

Overall Experience

Overall, many customers expressed dissatisfaction with their experiences, indicating a need for management improvement.
  • XL
    Xero Link
    Dec 30, 2025
    1.0
    This place looks nothing like pictured… Beware, the food is good, the quality is normally excellent but…they run out of stuff nearly every single time I try to eat here. It’s 18:11 and they’re out of cheese and lettuce…really? Out of chicken the time before, and out of steak and Carne Asada the time before that. It’s sad because it’s good food but so hard to get a good experience here.
  • CA
    Chris Allison
    Dec 28, 2025
    1.0
    My coworker and I ordered an online pick up. All of our bowls had little to no meat in them. The staff clearly do not like their jobs. Don't get me started on parking. If you drive a SUV for a full size truck forget about it. We will not be ordering at this location ever. We thought it had changed but it has not. Do not order anything from this place. Save your money.
  • MH
    McKenzie Hatton
    Dec 20, 2025
    1.0
    Walked in an hour before close. When we got up to order the girl had a bad attitude and said "it'll be 20 minutes for chicken or 30 for carne asada & steak, we're out of *half the ingredients*, out of chips & guac." So we left & went to the tbell next door. Save yourself the time & just go to tbell. They are way nicer. Honestly I've been to this chipotle several times & they skimp big time so it was probably a better outcome for me anyway.
  • SG
    Simran G
    Dec 16, 2025
    5.0
    Really nice staff, good portions, warm and delicious food. While we were in, the food inspector was looking over everything and seemed satisfied with how it all looked. No complaints
  • TB
    Todd Bonenberger
    Dec 14, 2025
    5.0
    Went at lunchtime, service was fast and exemplary. They were not short on any ingredients.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Jeffersonville offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill in Jeffersonville?

Chipotle is open daily from 10:45 AM to 10:00 PM.