Customers frequently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Food Quality
While many customers enjoyed the food, there were complaints about incorrect orders and food being served cold or not fresh.
Customer Service
Feedback on staff friendliness was mixed; some customers praised the staff for being kind, while others reported rude interactions and poor management.
Cleanliness
The establishment was noted for being clean, with some customers appreciating the visible cleaning efforts.
Ice Cream
The ice cream received positive remarks, with many customers highlighting the quality and taste of the treats.
AM
Alex Morris
Nov 12, 2025
3.0
Not too bad, love the ice cream tho
EL
Ehren Lowers
Nov 11, 2025
5.0
We ordered a cake from here for my birthday. The cake decorator did an excellent job. She was also very nice on the phone. It was perfectly done. The cake was delicious. I couldn't have asked for a better result. Will be using this specific location for all our birthday cakes.
RA
Regina Adkins
Oct 20, 2025
4.0
Good
JK
Jacob Kyle
Sep 25, 2025
1.0
Very slow service, waited over 10 minutes at the drive thru for one meal.
DG
Dave Groves
Sep 18, 2025
3.0
Had to weight to place order, and the banana split was small and not very good compared to other dairy queens.
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Jackson, OH?
Dairy Queen Grill & Chill is located at 757 E Main St, Jackson, OH 45640-2130, USA.
What are the operating hours for Dairy Queen Grill & Chill?
From Monday to Saturday, Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM, and on Sunday from 11:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and ice cream cones.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, they offer both drive-thru service and seating, including high chairs, making it family-friendly and good for kids.
Can I order from Dairy Queen Grill & Chill online?
Yes, you can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/18594/.
Is Dairy Queen Grill & Chill suitable for families with children?
Yes, the restaurant is family-friendly, welcomes children, and provides amenities like high chairs and restrooms.
Are there any special deals available at Dairy Queen Grill & Chill?
You can download the Dairy Queen app for exclusive deals and mobile rewards.
What nearby places can customers visit around Dairy Queen Grill & Chill in Jackson?
Customers can visit nearby places such as Bob Evans for American dining, Little Caesars Pizza for pizza options, and Tokyo Steakhouse for Japanese cuisine and steakhouse meals.
Where can customers find banking or ATM services near Dairy Queen Grill & Chill?
Nearby banking options include Ohio Valley Bank and ATMs such as PNC ATM and CoinFlip Bitcoin ATM for convenient access to financial services.
What health and medical services are available near Dairy Queen Grill & Chill?
Nearby health services include Jackson Express Care emergency room, Gentle Dental Care, Home Care Network pharmacy, and Hands On Medical Massage.