Wendy's

3.4
1232 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6899 Rockside Road, Independence, OH
44131, United States

Hours

Reviews

3.4
1,232 reviews
5 stars
398
4 stars
292
3 stars
183
2 stars
99
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service at both the drive-thru and inside the restaurant, often waiting 20-30 minutes for their orders.

Food Quality

While some customers enjoyed their food, many complained about cold, old, or incorrect orders, indicating inconsistency in food preparation.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.

Staff Attitude

Several customers noted poor attitudes from staff, with reports of rudeness and lack of customer service.

Management Issues

Reviews pointed to poor management and staffing problems, with many customers suggesting the need for better organization and more employees.
  • AH
    Ashley H
    Nov 12, 2025
    1.0
    My husband order food for the two of us around 2:00pm on Wednesday 11/12/25. His burger was fine. However, my spicy chicken sandwich looked and tasted like it had been sitting in the warmer since the beginning of lunch. My chicken sandwich was so rubbery that I could barely bite a piece off. Then I tried calling to speak with a manager for a replacement, and no one answered the phone (I called twice). This was so inconvenient, seeing as I have an infant and no time to drive out there on the fly for a sandwich that should have been fresh when it was bagged the first time. Unacceptable and we will not be back. Fast food should be a last resort anyway. You all should not be in business.
  • TV
    Taylor Victoria
    Nov 10, 2025
    1.0
    Terrible service. Once I waiting for a ridiculous amount of time in the drive thru, I waited for my food at the window to understand why the girl taking orders was taking so long. She was taking one order-m and then waiting until the food was made to take the next order! Hardly fast food
  • SA
    Shannon A
    Oct 25, 2025
    2.0
    Slow as hell drive-through. I usually give a lot of grace to those in the service industry but their drive-through is always wrapped around the building because they're so slow. And this is during lunch rush, where you think they would know it's going to be busy and would be more on the ball. Going inside? It's more of the same. I waited almost 20 minutes to have my order taken either inside or out. The difference is inside you can see the employees have zero hustle. They could have a line back to their lobby doors or wrapped around the building and they still act like only one or two people are there. I can't complain about the food. It's fine. You'd think it would be fresher for as long as you'll end up waiting but it's just fine. Lobby is always dirty and doors have been locked on a couple of occasions so going inside isn't always an option. I'm basically done coming here. If you're just out and about and have 30 minutes to kill waiting to eat, go for it, but if you're on a lunch break, I'd suggest going elsewhere.
  • ML
    Michael Lezak
    Oct 25, 2025
    1.0
    I didn't receive items I ordered. The food was cold. They were definitely understaffed. I will not return to this location. Lobby wasn't very clean either. I'm physically disabled and walking on wet floors wasn't very safe either. No wet floor signs displayed. It was raining at time of my visit on 10/23/2025.
  • SS
    sarde steele
    Oct 21, 2025
    1.0
    The most sorry wendys anyone can go to it’s literally a waste of time coming here because you never know what your going to get one minute they can’t take cash the next minute they’re not answering the intercom so your seating in the drive thur yelling “hello” until someone wants to say something just the tell you the system is down from taking orders this happens more often then not Save time by just not stopping here

Frequently Asked Questions About Wendy's

Is 653 Independence Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.