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Wendy's

3.4
(1248 reviews)

Business Details

(216) 253-7086

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6899 Rockside Road, Independence, OH
44131, United States

Hours

Reviews

3.4
1,248 reviews
5 stars
404
4 stars
291
3 stars
186
2 stars
101
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service at both the drive-thru and inside the restaurant, with many waiting over 20 minutes for their orders.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong food being served.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some customers experiencing rude service while others praised friendly and helpful employees.

Food Quality

While some customers enjoyed fresh and hot food, many reported receiving cold or stale items, particularly fries and sandwiches.

Cleanliness

Several reviews mentioned issues with cleanliness in the dining area and the overall maintenance of the restaurant.
  • PV
    Paul Verlei
    Feb 12, 2026
    5.0
    It's been a few years since I've been to this particular Wendy's. But they are always quick and accurate with your order coming through the drive-thru.
  • AD
    Amanda Dailey
    Feb 11, 2026
    5.0
    I just went through the drive-through. I’m missing my large fry. I’m in a time crunch to pick up one of my kids from school and I called they told me I can pick it up another time so I’m grateful they where willing to make up for it.
  • WM
    Wilfredo Munoz
    Jan 31, 2026
    2.0
    I love Wendy,s breakfast, but this place ruins the name, the place could be empty but you still have to wait for service, every time I go there. They need to fixed this problem. Sometime I turn around in the parking lot and go to McDonald's.
  • SC
    Sean C.
    Jan 31, 2026
    5.0
    Nice fresh beef patty with no dirty grill smell. Nuggets were definitely hot and out of fresh grease. I appreciate fresh clean grease. Satisfied with this location multiple times.
  • VD
    veronica diggs
    Jan 30, 2026
    3.0
    Now I’ve been to this Wendy’s frequently throughout the years not so much the last couple years, but I went a couple weeks ago and everything was fine. Well I went today and food was decent and they gave me the wrong sauce. I opened one of them to dip my Tinder and I knew it was the wrong sauce because I don’t like hot stuff and I had asked for signature. I drove back through the drive-through to get the right sauce The gentleman at the drive-through window asked me what was the problem and I said the problem is you gave me the wrong sauce so he asked me for the sauce back that I had which I gave him the one that was unopened and so he gave me a signature sauce I said can I have two and he said well give me the other one back I said I opened the other one so I can’t give it back to you. I said that’s how I knew I had the wrong sauce. I don’t like hot stuff. I just thought that was just uncalled for I mean somebody’s asking you for a sauce and you screwed it up just give them the sauce so anyway that was unprofessional. Lot of Business people and professionals that work in this area so try to treat them professionally. That left a bad taste in my mouth. As if I was lying about the sauce… smh

Frequently Asked Questions About Wendy's

Is 653 Independence Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's at 6899 Rockside Road, Independence, OH?

Wendy's is open daily from 6:30 AM to midnight, including the drive-thru.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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