Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers consistently reported extremely slow service at both the drive-thru and inside the restaurant, often waiting 20-30 minutes for their orders.
Food Quality
While some customers enjoyed their food, many complained about cold, old, or incorrect orders, indicating inconsistency in food preparation.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.
Staff Attitude
Several customers noted poor attitudes from staff, with reports of rudeness and lack of customer service.
Management Issues
Reviews pointed to poor management and staffing problems, with many customers suggesting the need for better organization and more employees.
AH
Ashley H
Nov 12, 2025
1.0
My husband order food for the two of us around 2:00pm on Wednesday 11/12/25. His burger was fine. However, my spicy chicken sandwich looked and tasted like it had been sitting in the warmer since the beginning of lunch. My chicken sandwich was so rubbery that I could barely bite a piece off. Then I tried calling to speak with a manager for a replacement, and no one answered the phone (I called twice). This was so inconvenient, seeing as I have an infant and no time to drive out there on the fly for a sandwich that should have been fresh when it was bagged the first time. Unacceptable and we will not be back. Fast food should be a last resort anyway. You all should not be in business.
TV
Taylor Victoria
Nov 10, 2025
1.0
Terrible service. Once I waiting for a ridiculous amount of time in the drive thru, I waited for my food at the window to understand why the girl taking orders was taking so long. She was taking one order-m and then waiting until the food was made to take the next order! Hardly fast food
SA
Shannon A
Oct 25, 2025
2.0
Slow as hell drive-through. I usually give a lot of grace to those in the service industry but their drive-through is always wrapped around the building because they're so slow. And this is during lunch rush, where you think they would know it's going to be busy and would be more on the ball.
Going inside? It's more of the same. I waited almost 20 minutes to have my order taken either inside or out. The difference is inside you can see the employees have zero hustle. They could have a line back to their lobby doors or wrapped around the building and they still act like only one or two people are there.
I can't complain about the food. It's fine. You'd think it would be fresher for as long as you'll end up waiting but it's just fine. Lobby is always dirty and doors have been locked on a couple of occasions so going inside isn't always an option.
I'm basically done coming here. If you're just out and about and have 30 minutes to kill waiting to eat, go for it, but if you're on a lunch break, I'd suggest going elsewhere.
ML
Michael Lezak
Oct 25, 2025
1.0
I didn't receive items I ordered. The food was cold. They were definitely understaffed. I will not return to this location. Lobby wasn't very clean either. I'm physically disabled and walking on wet floors wasn't very safe either. No wet floor signs displayed. It was raining at time of my visit on 10/23/2025.
SS
sarde steele
Oct 21, 2025
1.0
The most sorry wendys anyone can go to it’s literally a waste of time coming here because you never know what your going to get one minute they can’t take cash the next minute they’re not answering the intercom so your seating in the drive thur yelling “hello” until someone wants to say something just the tell you the system is down from taking orders this happens more often then not
Save time by just not stopping here
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Independence, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Independence, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (216) 253-7086.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 653 Independence Wendy’s serve breakfast?
Yes, this Wendy’s location in Independence, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's at 6899 Rockside Road, Independence, OH?
Wendy's is open daily from 6:30 AM to midnight, including the drive-thru.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 6899 Rockside Road serves breakfast options including combos, croissant, biscuit, classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru service available at this Wendy's?
Yes, a drive-thru service is available daily from 6:30 AM to midnight.
Can I order Wendy's food online for delivery or pickup?
Yes, you can order online for delivery or pickup via the Wendy's app or at https://order.wendys.com by selecting this location.
How can I contact Wendy's at 6899 Rockside Road for feedback or questions?
You can call this location at (216) 253-7086, use the Wendy's Contact page for live chat or message, or call Customer Care at 888-624-8140.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the Wendy's menu website, mobile app, and in-restaurant posters at this location.
What nearby restaurants can I visit before or after dining at Wendy's?
Nearby restaurants include Potbelly Sandwich Shop, Lobster & Pho, Starbucks, Augie's Pizza, Thai Gourmet, Aladdin's Eatery, North Coast Rock, and Pulp Juice and Smoothie Bar.
Are there any nearby shopping centers or stores near Wendy's at Rockside Road?
Yes, Rockside Corners Shopping Center, Sprint Store, Spectrum Store, T-Mobile, and retail/service locations like FedEx Office and Western Union are nearby.
Which nearby medical or health services are available around Wendy's at 6899 Rockside Road?
Nearby medical services include Comprehensive Podiatry LLC, Innovative Health & Wellness Center, The LASIK Vision Institute, Reproductive Gynecology and Infertility, and several doctors and surgeons.