Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
2,367 reviews
5 stars
1,022
4 stars
528
3 stars
407
2 stars
144
1 star
266
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being cold, stale, or poorly presented.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unresponsive staff.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, detracting from their overall experience.
Atmosphere
The restaurant's unique two-story design and decor received positive remarks, but the cleanliness and service issues overshadowed the ambiance.
Order Accuracy
Many customers experienced issues with order accuracy, receiving incorrect items or missing components.
- MMMelinda Bond (Mindy)1 day ago3.0I did an online order. Finding the correct place to park to pick up was difficult at best. The delivery person was very short with me, barely years a thank you.
- BBBrian5 days ago5.0This ours a very fancy McDonald’s. I’ve driven past many times but this is my first visit. There are 2 floors!
- CCCd6 days ago1.0Quit going here because they consistently mess up coffee every morning. Don't have time to turn around and complain so I shop elsewhere
- JJjstifydNov 16, 20252.0Service has gone down hill in recent years. Used to be one of the best in the area. Today. I had a very basic order in the drive through. I was asked to pull forward and wait. I waited for 10 - 15 minutes before I finally went inside and asked for my order.
- BMBill MclaughlinOct 30, 20251.0Said they Couldn't find my online order even though I have the receipt and the code. Pulled in at 10:28AM. After the confusion, I said ok then let me just order breakfast here. It was now 10:31AM, she said sorry we're no longer serving breakfast; breakfast ends at 10:30AM. ABSOLUTE JOKE. The incompetence here is comical.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's location is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 6:00 AM to 10:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 6:00 AM to 11:00 PM.
When is the drive-through service available at McDonald's?
Drive-through hours are from 5:00 AM to 11:00 PM Monday through Thursday and Sunday; from 5:00 AM to midnight on Friday and Saturday.
What delivery services are offered at this McDonald's?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order food from this McDonald's online?
You can order online through the delivery site at https://mcdonalds.order.online/business/-5579 or by using the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's location provide on-site?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there nearby banks or ATMs close to this McDonald's?
Yes, PNC Bank, PNC ATM, Chase ATM, and LibertyX Bitcoin ATM are nearby, which are convenient for customers needing banking services before or after their visit.
What nearby dining options are available around McDonald's in Independence, OH?
Nearby dining includes Jimmy John's sandwich shop, Red Robin Gourmet Burgers, Augie's Pizza, Lobster & Pho, Wendy's, Starbucks, Potbelly Sandwich Shop, and Thai Gourmet, offering diverse cuisine options for customers.
Are there any convenience stores or gas stations close to McDonald's?
Yes, Walgreens pharmacy and convenience store, Shell gas station, and truenorth convenience store and liquor store are nearby, helpful for quick errands alongside your meal.
Where is this McDonald's located and how can I contact them?
This McDonald's is located at 6201 Brecksville Rd, Independence, OH 44131. You can reach them by phone at +1 216-642-3918.