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Jimmy John's

3.7
(246 reviews)
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Business Details

6800 Rockside Rd, Independence, OH
44131, United States
(216) 643-9900
https://locations.jimmyjohns.com/oh/independence/sandwiches-1344.html

About

Sandwich Restaurant

Location

Jimmy John's
6800 Rockside Rd, Independence, OH
44131, United States

Hours

Reviews

3.7
246 reviews
5 stars
119
4 stars
45
3 stars
13
2 stars
23
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, including managers, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and insufficient customization, indicating a lack of attention to detail.

Food Quality

While some customers enjoyed the sandwiches, others complained about the quality and quantity of ingredients, particularly the meat and toppings.

Operational Issues

Frequent complaints about being out of bread, early closures, and poor management of busy times were noted, affecting overall service.

Positive Experiences

Despite the negative feedback, some customers praised the speed of service and quality of food, indicating that experiences can vary.
  • LS
    Lynnette Seals
    1 day ago
    1.0
    Will never go back again. Horrible customer service. Staff was not friendly did not smile. Very disappointed.
  • SW
    spencer whitmire
    Feb 19, 2026
    2.0
    Closed three minutes before 9 pm all I wanted to use was their bathroom.
  • CL
    Courtney Lint
    Dec 22, 2025
    2.0
    My sandwich was good but the staff is so rude. Damn. Quit if you don’t like it
  • CH
    Chris H
    Nov 8, 2025
    1.0
    Ordered a turkey Tom with barely any turkey on it.
  • DS
    Darren Shaw
    Oct 25, 2025
    2.0
    Ordered 12 subs on a Saturday afternoon 10/25/25 and was told only could do 6. Something about not enough bread. Disappointed.
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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