Chipotle Mexican Grill

2.8
893 reviews
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About

Mexican Restaurant
Chipotle Rockside Corners is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6901 Rockside Rd, Independence, OH
44131, United States

Hours

Reviews

2.8
893 reviews
5 stars
246
4 stars
134
3 stars
57
2 stars
73
1 star
383

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous reviews highlight consistently slow service, with long wait times for orders even when the restaurant is not busy.

Cleanliness

Many customers reported unsanitary conditions, including dirty counters and food stations, contributing to a negative dining experience.

Ingredient Availability

Frequent complaints about being out of key menu items, including meats and toppings, leading to customer frustration.

Staff Attitude

Several reviews mention rude or unprofessional behavior from staff, impacting overall customer satisfaction.

Food Quality

Customers expressed dissatisfaction with the quality of food, citing issues like old ingredients and poorly prepared items.
  • DV
    Daryon Vanzant
    Dec 20, 2025
    1.0
    Terrible wait times, employees don’t take there job a bit of serious.
  • SH
    Sabia Hardy
    Dec 17, 2025
    5.0
    CAM is the Best and Dana I Appreciate you both
  • MP
    Moolti Pass
    Dec 16, 2025
    1.0
    I went in to order. I was the only customer in there. The lady behind the counter was sweeping something up in the same spot for 10 minutes and not taking my order. A door dasher walked in and got served before me. The counter was disgusting and the steak wasn't cooked and mostly pink. I drove down the road to a different Chipotle. I'm not going to be ignored and get food poisoning on top of it.
  • MW
    Marc W.
    Nov 14, 2025
    4.0
    I work down the street and eat here for lunch every Friday. I don't know what these other reviews are talking about. I've never had a negative experience here. The food always seems fresh, and the employees are always friendly and quick. The only two issues I have with the place are 1) It can certainly be cleaner, especially the drink station, and 2) Mobile ordering is actually slower than just waiting in line because the employees will wait to make your order until you come in and ask about it, even if it's past the pickup time. That's why I always just come in and wait in line. Even at the busiest time, I'm in and out in 15 minutes.
  • SS
    Sztuczka
    Oct 15, 2025
    1.0
    Good lord this place has to be satire . Clearly I’m not the only one who thinks so either . Laughably slow. Girl working the register was finding every possible way not to be productive lmao

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at Rockside Corners?

The Chipotle Mexican Grill at Rockside Corners is open from 10:45 AM to 11:00 PM Monday through Saturday, and from 10:45 AM to 9:00 PM on Sundays.

Does Chipotle Mexican Grill at Rockside Corners offer pickup and delivery services?

Yes, the restaurant offers both in-store pickup and delivery services.