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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Hudson is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported rude or dismissive staff, slow service, and order mistakes.
Food Quality
Several reviews mentioned cold or stale food, with some items not meeting expectations.
Cleanliness
Customers noted that the dining area and restrooms were often dirty or poorly maintained.
Pricing Concerns
Many customers felt that the prices were too high for the quality of food and service received.
Positive Experiences
Despite the issues, some customers praised the food quality and friendly service from certain staff members.
TC
Tim Carter
Dec 4, 2025
1.0
I was standing by the soda machine out of the way and this employee in a purple shirt barked at me, telling me that I had to wait by the shelf cuz that's were the mobile orders go. I didn't ask bud said okay, thanks.
i go wait by the shelf for over half an hour just to find out both my girlfriend and my own order have been done the entire time and they're behind the counter. I told the guy helping me what she had said and that I've wasted at least half an hour here because of her and he was very dismissive about it. now our food is cold and I wasted way too much time here.
MB
Miranda Brown
Dec 4, 2025
1.0
There’s a short young lady in a purple shirt that was working. Might’ve been the manager but she was so rude to my children. I’m disgusted. I’ll never come back to this location again.
ED
Ellie D
Nov 30, 2025
2.0
the workers with the sloppy red hair dye isnt nice, started talking crap about my group while we were 5 ft away. Never has a smile on her face and acts like her job is miserable. (not just a bad day, this has happened multiple times and always has a terrible attitude) Food also came out cold.
MB
Mr. Brooklyn
Nov 16, 2025
1.0
That is some crazy Panera shop with a bunch of clowns as a stuff! They messed up my order giving me wrong sandwich instead of chipotle sandwich and when I requested a refund they were trying to convince me it was the right sandwich as if I had never ordered the sandwich before and didn’t know how it looks , ridiculous! Also their cappuccino had no foam whatsoever, just espresso shot with ton of hot milk which they flipped over accidentally and spilled in front of me and didn’t even apologized just hand it to me like its ok! Really? Never seen so many clowns in a single Panera!
MM
Matthew Miller
Nov 3, 2025
4.0
This is a nice restaurant, but doesn’t seem like the food options are necessarily healthy like I envision. I wish the tables and general eating area was kept a bit cleaner. I also think it’s pricey. Aside from that, the actual food is very good and it’s still hot and healthier than McDonalds! 😁