Chipotle Mexican Grill

3.4
1382 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Huber Heights #2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7767 Old Troy Pike, Huber Heights, OH
45424, United States

Hours

Reviews

3.4
1,382 reviews
5 stars
566
4 stars
247
3 stars
114
2 stars
95
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers consistently reported extremely slow service, long wait times, and poor management leading to frustration.

Ingredient Availability

Frequent complaints about being out of key ingredients, leading to incomplete orders and dissatisfaction.

Cleanliness

Multiple reviews highlighted the restaurant's dirty conditions, including unclean tables and unsanitary food preparation areas.

Food Quality

While some customers enjoyed the food, many noted issues with portion sizes and freshness, with reports of overcooked or poorly prepared items.

Staff Attitude

Customer service experiences varied, with some employees being friendly while others were described as unprofessional or indifferent.
  • DS
    Drew Sallada
    5 days ago
    1.0
    Quite possibly the worst chipotle experience I’ve ever had. 27 minute wait with 12 customers in line . Just when you think it can’t get any worse rice was super undercooked and extremely salty .
  • AC
    Amber Conley
    Dec 31, 2025
    1.0
    Order online went in because it said it was ready I get in their the workers clearly didn’t care about their job was to busy trying to close the place down and close off lobby where customers couldn’t sit same lady that was on mobile ordering area kept walking around every where with the same gloves on touching every thing she really acted like she hated her job the most horrible experience I have had here I sat their a good 15 minutes she finally says what are you waiting for I said my order she said I don’t have it here I’m like ok I go out and come back I’m like you guys do have the order ready it says she said well did you place it here I said yes she said well look at the screen do you see your name I said yes she the. Looks at an order that was setting rite in front of her the same order that was setting their the hole time I was waiting for my food the food was ice cold I asked her if the stuff could just be cancel she said no you have to not only was my order messed up a lady came in to order to they told her she couldn’t she would have to do it on line as she walks away they just sit their n laugh at her why the cashier is folding her arms just standing their not a great way to represent your business the one cashier asked the blond head lady a question because customers kept comeing in and she shrugged her shoulders and said she could care less
  • PL
    phillip lipsey
    Dec 28, 2025
    1.0
    Avoid this location at all costs. Do not order online or they will mess it up or have half the ingredients missing/ are out of stock. Closest best chipotle to you is miller ln. No wonder company had a bad Q4
  • AG
    Andrew Gifford
    Dec 28, 2025
    1.0
    Doors are open but as you can see they made a fort of chairs blocking the order lane with a sign that says online orders only. This Huber location lacks good management. GM is responsible for this store and should be here with other managers and make sure this store is run properly everyday. Can tell you since I've been sitting in my car making this review they have lost about 20 customers.
  • KJ
    Krystal Johnson
    Dec 23, 2025
    2.0
    This location is ALWAYS out of chips. They never make enough and are always out by 630 pm. The service is also very slow, they don’t seem to have any hustle to their work.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Huber Heights #2?

Chipotle Mexican Grill in Huber Heights #2 is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Huber Heights?

It is located at 7767 Old Troy Pike, Montgomery, Huber Heights, OH 45424, US.