Arby's

3.5
955 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5561 Merily Way, Huber Heights, OH
45424, United States

Hours

Reviews

3.5
955 reviews
5 stars
318
4 stars
213
3 stars
194
2 stars
82
1 star
148

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including sticky floors, dirty tables, and unclean bathrooms.

Service Quality

Customer service experiences varied widely; some praised friendly staff while others reported rude or inattentive service.

Food Quality

Inconsistencies in food quality were noted, with complaints about cold food, incorrect orders, and insufficient portions.

Wait Times

Long wait times were frequently mentioned, both in the drive-thru and inside the restaurant, often exacerbated by understaffing.

Management Issues

Several reviews pointed to poor management practices, including lack of organization and failure to address customer complaints effectively.
  • KJ
    Karol Jones
    4 days ago
    2.0
    This location is in the worst area. Vehicles will not let to into the parking lot or out. In addition, I sat in line for about 5 mins. I then pulled out and parked and went inside. I was leaving and the 2 cars in front of me in the drive thru were still sitting there.
  • NW
    Nick Willoughby
    Dec 28, 2025
    1.0
    Food was absolutely trash
  • LL
    Linda LaMacchia
    Dec 28, 2025
    3.0
    The dining area was filthy. The condiment dispenser was disgustingly grimey. No ice and they said their milkshake machine was down.
  • JH
    Johny Hoskins
    Dec 6, 2025
    1.0
    What an absolute crap show of a restaurant! Hey Huber, tear it down and open the road up!!!
  • FW
    Faith Wilkerson
    Nov 13, 2025
    1.0
    There is a manager there name Julie she walked passed me for 15 minutes straight while I was trying to order my food some young man finally came up and took my order while I was waiting on my food Julie came and spoke to me her smell was unacceptable I seen her stomach hanging out her shirt and I don’t think she need to be around food she is very rude I’ve came up there at closing which is supposed to be 11 but it always seems she closes at 8-9:30 I come often and this is unprofessional.