Subway

Reviews

• JJ

  Jenna

  Aug 8, 2025
  1.0
  This Subway is one of my go to places to get a quick meal, as it’s one of the only restaurants nearby. I’ve never had a terrible experience since I usually order online and it’s often ready before the pickup time. The employees are usually nice, but today, something must have had this ladies panties in a twist. The app told me they were building my sub and I was expecting it to be ready when I walked in at the time the app told me to be there. I was very wrong, in fact, when I walked in, there were about 3 people waiting for mobile orders and 3 people in line waiting. As someone who works in customer service, this amount of customers would’ve been a breeze and done in about 10-15 minutes. The two people working seemed stressed over this amount of customers (keep in mind this at about 12:30 pm) almost like they weren’t expecting anyone and were upset they had to do their job. I know what it’s like to be busy and so I remained patient and waited for my food. The younger girl working said that the other lady was working on mobile orders and they would be finished soon. I replied with “No worries, you’re good!” After waiting about 30 minutes for a 6 inch sub and a cookie, the older lady called out my order and I went to grab it and said “Thank you! Have a good rest of your day!” I got no reply and ignored by both workers. All she needed to reply with was a simple, “Thanks, you too!” but instead I got nothing. When I got home and opened my sub, there was mayonnaise all over the sandwich and the bun was dry with little meat and toppings. I ended up throwing over half of it away. Just an overall terrible experience and the older lady who was working today needs some training on her customer service skills. Absolutely no reason to be rude to anyone no matter what’s going on. Next time you’re craving Subway, spend the extra 10 minutes to drive to Millersburg to get your food.
• AM

  Andrew Miller

  May 29, 2025
  1.0
  Ordered chicken sub (advertised as hot). After leaving the store, I realized it was completely cold and not even warm. I went back and simply requested it be warmed up. Instead of asking questions, I was immediately shut down. They questioned my integrity and made me feel bad for asking. They offered to make a new sandwich with a terrible attitude. I warmed up the cold sandwich in the gas station microwave instead.
• BS

  Benjamin Schmucker

  Feb 6, 2025
  5.0
  Always great service. I order online here often and always a friendly atmosphere when I get there to pick up
• JM

  Jessi Milner

  Sep 22, 2024
  1.0
  If I could give negative stars I would.. unbelievable how rude the "manager" was to my family. If you're upset over working too many hours because you can't keep help, go somewhere else. If you're upset because you had a group of people come in to order, go work somewhere else. I know you personally and you wouldn't even speak to me. I'm disgusted with your customer service skills
• LK

  Lucinda Kramer

  Jun 3, 2022
  1.0
  Only giving a star because that's the only way to give a rating. Not even worth that. The service was awful 😖 very rude and unaccommodating. Lady needs to be fired!

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