Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with many customers experiencing rude behavior from staff and long wait times.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
While some customers praised the freshness and taste of the food, many others complained about receiving cold, overcooked, or stale items.
Cleanliness and Atmosphere
Several reviews mentioned unsanitary conditions, uncomfortable temperatures, and a chaotic environment within the restaurant.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences, noting friendly staff and good food at certain times.
HH
Hannah
1 day ago
1.0
They charge $0.50 for a single packet of sauce now. There no sauce with fries either. If I’d known before I paid, I’d have driven off. Absolute garbage.
RM
Rick Morrison
Dec 27, 2025
1.0
Prices keep rising. Staff gets cut. Pay doesn't go up and it's always understaffed. Easily the most consistently bad experience of any fast food place in the area. Sad because it used to be 10/10 every time
DD
Derrick Dee
Dec 23, 2025
2.0
It would be nice if they actually stuck to the times they say they are open on. On the door it says the lobby is open at 6am. Several times I have come here after 6:30 am and the doors are locked. And also on Monday evening. Thanks for wasting my time and gas money
BB
brodflo
Dec 21, 2025
1.0
Well i got say that this is now the worst wendy ever first i go to get some food and the darl skin lady asked what i wanted then was like told me to wait then said ok what is it then hold on a sec like she was one the phone then i told her what i wanted and she asked like 50 times what as if she didnt here me or didnt understand my perfect english ok i give her my order cool the guy at the register was cool very nice ok get to the window and the lady was like on the phone or something she was the one taking orders doesnt give me my drinks then some dark skin kinda of chubby guy looks kinda of femine looking gives me the food and ask if i have my drinks all ready no i dont have my drinks already cause his coworker was on the phone like i had said so i tell him no then he gives me the drinks i go to ask for barbecue and he closes the window in my face after i get the drinks so i stay at the window looking in and the lady taking order sees me and i wave and i tell her they didnt give me my bbq sauce for my nuggets and can i get some ketechup as well for my fries since they didnt even ask me so she goes and grabs the ketechup and told the guy he you didnt give him his bbq sauce guys tell her something and she tells me that he personal put them in the bag as if i was a lier or was trying to steal some damn bbq i told her know look in the bag again just in case nothing so i procede to show her my bag and he was like whatever in there and gave them to me in a bad maner like you didnt even put them in the bag and then you gonna call me a lier and say you did when clearly it was not in the bag and as i was eating my food guess what the bbq was not even in the bags like i was correct in the first place and he got bothered by it very disrespectful behavior towards customers and manner i will never eat her again and will make sure no one else does either
JR
Jessica Roarty
Dec 9, 2025
5.0
Just had the most pleasant drive through experience!
Staff was so nice and genuine. Service was lightning quick. And food was great.
Would frequent again!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at the Wendy's located at 2516 Hilliard Rome Rd?
The drive-through at this Wendy's location is open daily from 6:00 AM to 1:00 AM.
Does the Wendy's at 2516 Hilliard Rome Rd offer delivery service?
Yes, delivery is available through the Wendy's app or the website order.wendys.com when you enter your delivery address.
Can I dine in at the Wendy's on Hilliard Rome Rd?
Yes, this location serves dine-in customers in addition to drive-thru, takeout, and delivery options.
What meals are served at the Wendy's Hilliard location?
Wendy's serves breakfast, lunch, and dinner at this location.
What payment options does this Wendy's accept?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is the Wendy’s at 2516 Hilliard Rome Rd currently hiring?
You can check current job openings for this location on the Wendy's Careers page by searching for Hilliard, OH.
How can I provide feedback or contact the Wendy's on Hilliard Rome Rd?
You can reach the Customer Care team via live chat or phone at 888-624-8140, or call the location directly at (614) 850-9680. Feedback can also be submitted through Wendy’s Customer Satisfaction Survey online.
Are there any Mexican restaurants near Wendy's at 2516 Hilliard Rome Rd?
Yes, nearby Mexican dining options include Casa Jalisco, La Michoacana - Mexican Market, and SuTacoKitchen, great choices for exploring local flavors before or after your Wendy's visit.
What nearby banks and ATMs are close to the Wendy's on Hilliard Rome Rd?
Nearby financial services include U.S. Bank and its ATM, Huntington Bank ATM (Drive-Up), and Coinstar for currency exchange, which could be convenient if you need cash before dining.
What other fast food options are near Wendy's at 2516 Hilliard Rome Rd?
Nearby fast food options include Little Caesars for pizza and Steak Escape Sandwich Grill offering sandwiches, providing variety if you want to try different quick meal choices in the area.