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Wendy's

3.4
(1171 reviews)

Business Details

(614) 850-9680

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2516 Hilliard Rome Rd, Hilliard, OH
43026, United States

Hours

Reviews

3.4
1,171 reviews
5 stars
384
4 stars
265
3 stars
186
2 stars
105
1 star
231

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff often being rude, unresponsive, or dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.

Cleanliness and Atmosphere

Several reviews mentioned unsanitary conditions and uncomfortable dining environments, including issues with temperature and cleanliness.

Drive-Thru Experience

The drive-thru service was frequently criticized for long wait times and inefficiency, with some customers expressing frustration over being asked to pull forward without receiving their orders.
  • RS
    Roberto Colón Soliván
    5 days ago
    1.0
    Wondering why the employee when see us to approach to the door running from de counter and literally close the door on front our faces. That is unacceptable and unprofessional. 9:53PM Hilliard Rome Road
  • BB
    Brown
    Feb 15, 2026
    1.0
    Using the drive-thru here is a fun experience. Even if there are basically no other customers, I'll be told to pull ahead and wait either at the door or in a parking spot. I am then guaranteed an extra long wait before the surly staff eventually come out to hand me some mediocre food.
  • HH
    Hannah
    Jan 11, 2026
    1.0
    They charge $0.50 for a single packet of sauce now. There no sauce with fries either. If I’d known before I paid, I’d have driven off. Absolute garbage.
  • RM
    Rick Morrison
    Dec 27, 2025
    1.0
    Prices keep rising. Staff gets cut. Pay doesn't go up and it's always understaffed. Easily the most consistently bad experience of any fast food place in the area. Sad because it used to be 10/10 every time
  • BB
    brodflo
    Dec 21, 2025
    1.0
    Well i got say that this is now the worst wendy ever first i go to get some food and the darl skin lady asked what i wanted then was like told me to wait then said ok what is it then hold on a sec like she was one the phone then i told her what i wanted and she asked like 50 times what as if she didnt here me or didnt understand my perfect english ok i give her my order cool the guy at the register was cool very nice ok get to the window and the lady was like on the phone or something she was the one taking orders doesnt give me my drinks then some dark skin kinda of chubby guy looks kinda of femine looking gives me the food and ask if i have my drinks all ready no i dont have my drinks already cause his coworker was on the phone like i had said so i tell him no then he gives me the drinks i go to ask for barbecue and he closes the window in my face after i get the drinks so i stay at the window looking in and the lady taking order sees me and i wave and i tell her they didnt give me my bbq sauce for my nuggets and can i get some ketechup as well for my fries since they didnt even ask me so she goes and grabs the ketechup and told the guy he you didnt give him his bbq sauce guys tell her something and she tells me that he personal put them in the bag as if i was a lier or was trying to steal some damn bbq i told her know look in the bag again just in case nothing so i procede to show her my bag and he was like whatever in there and gave them to me in a bad maner like you didnt even put them in the bag and then you gonna call me a lier and say you did when clearly it was not in the bag and as i was eating my food guess what the bbq was not even in the bags like i was correct in the first place and he got bothered by it very disrespectful behavior towards customers and manner i will never eat her again and will make sure no one else does either

Frequently Asked Questions About Wendy's

What are the drive-through hours at the Wendy's located at 2516 Hilliard Rome Rd?

The drive-through at this Wendy's location is open daily from 6:00 AM to 1:00 AM.

Does the Wendy's at 2516 Hilliard Rome Rd offer delivery service?

Yes, delivery is available through the Wendy's app or the website order.wendys.com when you enter your delivery address.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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