McDonald's

3.4
1016 reviews
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Business Details

3685 W Main St, Hilliard, OH
43026, United States
(614) 876-2633
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3685 W Main St, Hilliard, OH
43026, United States

Hours

Reviews

3.4
1,016 reviews
5 stars
362
4 stars
188
3 stars
189
2 stars
74
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times to resolve these problems.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold fries, poorly prepared items, and overall dissatisfaction with the food.

Staff Behavior

Customers noted unprofessional behavior from staff, including ignoring customers and engaging in inappropriate activities while on duty.
  • CL
    Craig Long
    Nov 16, 2025
    5.0
    Very Quick, and Gracious!
  • JR
    Jensen R
    Nov 15, 2025
    1.0
    Everytime I go to this McDonald’s I have a problem just drive the extra 4 minutes and go to a different one
  • ED
    Erik Dewey
    Nov 4, 2025
    1.0
    It's Macdonald's, over priced cold food with people that don't understand English unfortunately.
  • JW
    Joe Walton
    Oct 28, 2025
    1.0
    This place employs workers who will close the restaurant an hour early every night leaving cars in the drive waiting without warning. Happens multiple nights a week.
  • EV
    Elizabeth Viscaino
    Oct 22, 2025
    1.0
    My fiancé placed an online order and while going through the drive through they couldn’t find his order and then he explained what he order and they kept saying they don’t have it while him being in line for 8 min figuring it out, they gave him his order but unfortunately, we didn’t get everything that he ordered. We were missing a happy meal. He went inside and he stand there for 20 minutes and there was someone at the cashier just on their phone, didn’t ask him if he needed help and then a worker asked him if he was waiting for something very rude and he explained that he was still missing his happy meal and the lady that works there said to him he needs to go back in line for drive-through and then he explained how he was already in line but they didn’t give him everything. honestly don’t come here, workers are very rude!
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Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 3685 W Main St, Hilliard?

McDonald's at 3685 W Main St in Hilliard is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does this McDonald's location offer delivery and curbside pickup services?

Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.