Brand Certified
McDonald's
3.4(1037 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
3685 W Main St, Hilliard, OH
43026, United States
Certified by McDonald's • Mar 01, 2026
(614) 876-2633
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,037 reviews
5 stars
371
4 stars
189
3 stars
190
2 stars
76
1 star
211
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and bathrooms, which contributed to a negative experience.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, leading to long wait times.
Food Quality
While some reviews praised the food as good, many others noted issues with cold or poorly prepared items.
- BLB L6 days ago5.0Good for McDonald's. The woman in the drive through with the glasses is my favorite.
- KGKristen GraceFeb 20, 20261.0This store is straight up trash. I placed an order on the app this morning, showed up to get my sandwich, and found the doors locked and the drive through lights off. The staff inside kept waving me away. No one could open the door and talk to anyone waiting outside so we could know what was going on. The staff is rude and this was a horrible experience. This store should be closed if they can't service their customers. I will be calling Hollowicki to report this and they better give me a refund. I will update my review with the outcome to follow.
- DPDhwanya PatelFeb 12, 20261.0The customer service was the worst. The lady was so mean and annoying.
- DSDamian SartoriFeb 9, 20261.0Do not order for delivery from this location. I don't order very often for myself. But regardless of whether its through DoorDash or their company app, they never fail to incorrectly make my order. I like my burgers no pickle, extra onion. Every time I order food from this location it's either been extra pickles or no onions.
- TRTammy RadichJan 18, 20261.0Front counter service is non existent at the Main St Hilliard location! They are there but they ignore you until you ask for help!
Frequently Asked Questions About McDonald's
What are the regular business hours of McDonald's at 3685 W Main St, Hilliard?
McDonald's at 3685 W Main St in Hilliard is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order McDonald's food online through their delivery URL https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does the McDonald's at 3685 W Main St have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
What types of dining experiences does this McDonald's offer?
This McDonald's offers fast food dining, breakfast, coffee, WiFi, mobile ordering, and gift cards.
Are there grocery and farmers market options near McDonald's on W Main St?
Yes, nearby you can find La Michoacana (a grocery store and ice cream shop) and Hilliard Farmers Market, which offers fresh fruits and vegetables.
Which car rental services are located close to the McDonald's at 3685 W Main St?
Enterprise Rent-A-Car is located nearby, providing car and truck rental services for customers in the area.
What nearby fast food options are available besides McDonald's?
Nearby fast food alternatives include Burger King, Domino's Pizza, and Papa John's Pizza, all located close to the McDonald's on W Main St.
Are there any local fitness or martial arts centers near this McDonald's location?
Yes, Oriental Martial Arts College and Victory Martial Arts in Hilliard are nearby, providing martial arts and fitness instruction options.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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