Jimmy John's

3.3
368 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3555 Main St, Hilliard, OH
43026, United States

Hours

Reviews

3.3
368 reviews
5 stars
149
4 stars
52
3 stars
36
2 stars
32
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over 30 minutes for their orders, contradicting the 'freaky fast' promise.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers frequently receiving the wrong items or missing components.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, contributing to a negative overall experience.

Cleanliness and Management

Feedback indicated poor cleanliness and mismanagement, with reports of unsanitary conditions and lack of urgency among staff.
  • SM
    Sheena Mallida
    2 days ago
    1.0
    Order two subs and a unwitch Online. My husband went to pick them up. They were out of sub buns to make the subs and they couldn’t make a unwitch Not really sure why because it doesn’t even require Bread. We asked for a refund was told it would be 7 to 10 business days. I asked them if they could make it on wheat bread and a wrap and still they manage to get the order wrong and they put tomatoes on everything and it wasn’t supposed to have tomatoes. What kind of sandwich shop doesn’t have bread and they can’t make a sub without bread.
  • RB
    Rhonda Bateman
    Jan 4, 2026
    1.0
    This place has the worst service! You are not acknowledged at the drive through window, they screw up the food and are generally unpleasant. I decided to try it again after almost a year….ni improvement!
  • SM
    Stacey Murphy
    Dec 29, 2025
    1.0
    They routinely have no bread available so I am unavailable to truly give a review based on taste.
  • JK
    Joshua Kerr
    Dec 20, 2025
    1.0
    Slow
  • BB
    Britt
    Nov 5, 2025
    5.0
    Order was quick and made correctly! But big shout out to those working around noon-1230 on 11/5! I ordered mine for pick up and they were quick, efficient, very kind, made eye contact when speaking and authentically looked like they were having a good time enjoying their day and making it fun! Props to that specific staff!