Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Mixed reviews on food quality, with some praising the pizza while others complained about undercooked or incorrect items.
Delivery Problems
Numerous complaints about delivery delays and issues with DoorDash, leading to cold or missing orders.
Positive Experiences
Despite the negatives, many customers highlighted great service from specific staff members and enjoyed the food when it was prepared correctly.
JL
James Leonard
Feb 24, 2026
5.0
Great !
KS
Kendall Sorrells
Feb 24, 2026
5.0
Great dine in service. Great food
AN
Ardath Nash
Feb 12, 2026
1.0
Don’t order delivery from here. You’ll never get your order. I don’t mean REALLY late. I mean you’ll NEVER get your order. Tonight was my third time ordering delivery in the past 2 months- I paid the $5 delivery charge and a $5 tip and ONCE AGAIN had to call and ask where my order was. Finally, I said I would just come to the drive through to get it myself! And when I got there, they couldn’t even find half my order! I was trying to avoid packing up toddlers, unpacking toddlers, interrupting our evening, and paying for services I never received. This is THE WORST run Donatos in Columbus. And now I’m wondering why I didn’t order from Grandad’s in the first place. They DESERVE the business- not dumb-natos.
JJ
Justin James
Feb 3, 2026
1.0
Got the wrong pizza delivered, they left it outside in the snow. I called the location and they were clueless send me the right pizza.
TB
Trequia Brown
Jan 21, 2026
5.0
I recently received great service this past weekend by a young man named Donte. I will definitely visited that same location again soon!!!!
What are the operating hours for Donatos Pizza in Hilliard, OH?
Donatos Pizza in Hilliard is open Monday to Thursday from 11:00 AM to midnight, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to midnight. They are closed on the holiday of November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, standard delivery, and same-day delivery services.
How can I place an order for Donatos Pizza?
You can order online at Donatos Pizza's website or through their app available on the Apple App Store and Google Play Store.
What types of payment does Donatos Pizza accept?
Donatos Pizza accepts American Express, cash, Discover, Mastercard, and Visa as payment options.
What are some signature menu items at Donatos Pizza?
Donatos Pizza is famous for their Edge to Edge® toppings on a crispy golden thin crust, with specialties including Pepperoni Pizza and Thin Crust Pizza. They also offer oven baked subs, desserts, and appetizers.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families and offers wheelchair-accessible entrances and restrooms, high chairs, indoor and outdoor seating.
Which nearby places can help me find Donatos Pizza in Hilliard?
Donatos Pizza is located near Mill Run plaza, which can be a helpful landmark to find the restaurant at 3703 Fishinger Blvd, Hilliard, OH.
Are there other dining options near Donatos Pizza?
Yes, nearby dining options include Tim Hortons for coffee and snacks, Skyline Chili for American fast food, Chipotle Mexican Grill for Tex-Mex, KFC for chicken, and Panera Bread for cafe-style meals.
What services or amenities are available near Donatos Pizza?
In addition to restaurants, nearby services include a Chase ATM for banking, Tire Choice Auto Service Centers and Monro Auto Service for automotive needs, and a tanning salon called La Tan Mill Run.
Can I combine a visit to Donatos Pizza with nearby entertainment or shopping?
Yes, Donatos Pizza is near the Mill Run plaza which offers various shops and entertainment options. You can enjoy shopping or visit local spots like Iron Lilly Tattoo & Piercing Studio or browse at Dollar Tree before or after your meal.
Brand Certified Facts from Donatos Pizza
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Certified March 01, 2026Yext Knowledge Graph
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