Multiple customers reported problems with reservations, including cancellations and long wait times despite confirmations.
Service Quality
While many reviews praised the service as excellent and attentive, some noted inconsistencies, particularly during busy times.
Food Quality
The food received high marks for taste and freshness, though there were occasional complaints about incorrect orders and preparation.
Dining Experience
Overall, customers enjoyed the hibachi experience, highlighting the entertainment value and atmosphere, though some mentioned the need for improvements in the restaurant's appearance.
TS
Tati S
2 days ago
1.0
My family has celebrated our birthdays at this restaurant every year for the past 15 years. We have always enjoyed the food, the atmosphere, and the experience, and it has long been our go-to place for special occasions.
This past Sunday, however, our experience was very disappointing. We had a reservation for six people at 6:30 p.m. and arrived five minutes early. Although our table was not ready, we were happy to wait. Approximately 20 minutes after our reservation time, we were seated at a hibachi table that had been extended, placing one member of our party behind the chef and physically connecting our table to the group behind us.
Despite the table extender, our party was seated shoulder-to-shoulder and combined with another group of four, resulting in ten people at a table that typically accommodates eight (two on each end and four in front). Having a guest seated behind the chef with a limited view, while the rest of the table was uncomfortably crowded, was not the experience we have come to expect, especially for a birthday celebration at a restaurant we have trusted for many years.
Given that our family typically spends over $300 on this meal, we politely asked the hostess if there was any possibility of rearranging the seating so we could have adequate space to eat comfortably and enjoy our drinks. We were told that no adjustments could be made. As a result, we made the decision to leave.
It was extremely disappointing to make a reservation in advance, drive 30 minutes across town, and then be seated in such an uncomfortable and unsuitable arrangement. If the restaurant was overbooked that evening, it would have been preferable to decline the reservation rather than provide an experience that fell so far below expectations and ultimately resulted in a failed birthday celebration.
NM
Nan Miller
Jan 3, 2026
4.0
Food was great, service is always pleasant but the restaurant needs some work it’s getting very run down
TM
Ted Mueller
Dec 30, 2025
1.0
Didn’t get to dine here because we made reservations online using their reservation system (Toast) and got a confirmation that we had a table reserved for 14 people - extended family holiday dinner the kids were looking forward to - for 6pm. I even got a confirmation text at 2pm stating our table would be ready. We all arrived on time and were told by the host/hostess that yes, they did in fact have our reservation, but that there were 6 tables in front of us and could not provide a time when we would be seated. The oldest and youngest in our family couldn’t wait indefinitely for a table. There were other parties there facing the same fate. I felt bad for the host/hostess because they couldn’t do anything. Clearly the proprietor overbooks on purpose and doesn’t care about inconveniencing parties. We ate elsewhere. So disappointing on so many levels. Shame on the ownership for operating this way.
SS
Steve
Dec 30, 2025
1.0
Regulars here but definitely been going downhill. Sad to see that.
It was a 20 minute wait for hibachi table during lunch so we got seated by bar. The experience was terrible. Took forever for salad to come out. Soup only came out after we asked why it got skipped.
We ordered chicken/shrimp and chicken/filet combos. Ended up getting chicken/shrimp and steak/shrimp. Close but not right. We also got no veggies and double fried rice, even tho we both ordered white rice. Then the double fried rice got taken away and I got cold fried rice. Our server was gone the entire meal so I didn’t get to tell her until the end. The fried rice was remade but we both had finished our meals.
No one even really cared or noticed.
BA
Breydi Amador
Dec 30, 2025
2.0
If pick up orders are delayed they should communicate with the customer. I waited 25 minutes from when the order was supposed to be ready.
Frequently Asked Questions About Daruma Japanese Steakhouse & Sushi
What are the regular hours of operation for Daruma Japanese Steakhouse & Sushi?
The restaurant is open Monday through Thursday from 11:30 AM to 2:00 PM and 5:00 PM to 9:00 PM; Friday from 11:30 AM to 2:00 PM and 5:00 PM to 9:45 PM; Saturday from 11:30 AM to 2:00 PM and 4:30 PM to 9:45 PM; and Sunday from 3:00 PM to 9:00 PM.
Does Daruma Japanese Steakhouse & Sushi offer delivery and in-store pickup services?
Yes, Daruma offers both delivery and in-store pickup services for customer convenience.
Can I order takeout from Daruma, and what are the takeout hours?
Yes, takeout is available. The takeout hours are Monday through Thursday from 11:30 AM to 2:00 PM and 5:00 PM to 9:00 PM; Friday from 11:30 AM to 2:00 PM and 5:00 PM to 9:45 PM; Saturday from 11:30 AM to 2:00 PM and 4:30 PM to 9:45 PM; and Sunday from 3:00 PM to 9:00 PM.
What types of cuisine does Daruma Japanese Steakhouse & Sushi specialize in?
Daruma specializes in Japanese cuisine including steakhouse dishes, teppanyaki, sushi, Asian seafood, and offers vegetarian options as well.
Where is Daruma Japanese Steakhouse & Sushi located?
Daruma is located at 3939 Ridge Mill Dr, Hilliard, OH 43026, United States.
How can I view the menu or place an order online for Daruma?
You can view the menu and place an order online by visiting https://darumaohio.com/menu.
What is the phone number to contact Daruma Japanese Steakhouse & Sushi?
You can reach Daruma by calling +1 614-777-6138.
Are there any notable places near Daruma Japanese Steakhouse & Sushi that I can visit before or after dining?
Yes, nearby places include Liberty Tax and Martin J Mitchell: Allstate Insurance for financial services, Elements Massage for relaxation, and Run of The Mill Tavern for drinks and socializing.
Is there convenient access to other dining options near Daruma?
Yes, nearby dining options include Hibachi Dash Of Hilliard (Japanese/Asian cuisine), Taj Palace (Indian restaurant), Joey Chang's (Chinese restaurant), Asian Express (Chinese fast-food), and BurgerIm (burger restaurant).
Are there services or amenities near Daruma Japanese Steakhouse & Sushi that could be useful for customers?
Nearby amenities include Gadgetease Hilliard/Mill Run for electronics shopping, Versiti Blood Center of Ohio for blood donation, Market At Mill Run for shopping, and Shell gas station for fuel and convenience store needs.