Dairy Queen Grill & Chill

3.9
808 reviews
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Business Details

3900 Main St, Hilliard, OH
43026-1421, United States
(614) 876-4102
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3900 Main St, Hilliard, OH
43026-1421, United States

Hours

Reviews

3.9
808 reviews
5 stars
367
4 stars
201
3 stars
92
2 stars
55
1 star
93

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported a decline in food quality, with issues such as burnt burgers, dry chicken, and improperly cooked items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and dismissive attitudes from management.

Pricing

Customers frequently mentioned that prices are higher than other locations, with some feeling that portion sizes do not justify the cost.

Cleanliness

Several reviews noted that the dining area and restrooms were not clean, contributing to a negative overall experience.

Ice Cream

Despite the issues, many customers still enjoyed the ice cream offerings, with specific mentions of popular items like Blizzards.
  • FS
    Frank Siebert
    Dec 18, 2025
    1.0
    No free refills on Pepsi? Cup was 3/4 ice to begin with. Apparently $7 meal deals do not qualify for refills. That's a first. From what other reviews mention, this DQ is under new/unique/stingy management. Not in Hilliard often anymore and generally speaking, I'm happy about that more and more these days. Food was hot FWIW but it was dead during prime dinner time so they had no choice but to make my food fresh.
  • DW
    Denzil Welsh
    Dec 1, 2025
    4.0
    It's Dairy Queen.... the Ice Cream is amazing and food should be eaten in case of emergency (if there is a screaming 3 yr old)
  • KB
    k b
    Oct 21, 2025
    5.0
    Who doesn't like some ice cream. Their food is good also. The pumpkin pie blizzard is worth a trip.
  • ZZ
    Zanetta
    Oct 17, 2025
    3.0
    Very overpriced for what I ordered. 2 small strawberry milkshake for my parents.
  • DD
    David
    Oct 17, 2025
    1.0
    They consistently overcook everything, it’s kind of hilarious. We have gone several times over the past 9 months and had burnt buns on almost every burger, way overdone fried chicken and fries that are dark brown and dry, and dry black charred burgers. Trying to order is difficult as much of the staff doesn’t seem to speak much English. Good luck trying to order anything custom. The building and lot is also quite run down and looks sad. Depressing to see Dairy Queen like this.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Hilliard offer?

They serve soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

They are open from 11:00 AM to 9:00 PM Monday through Saturday.