Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
812 reviews
5 stars
369
4 stars
201
3 stars
92
2 stars
55
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor service, including rude staff and incorrect orders, particularly under new ownership.
Food Quality
Numerous reviews highlighted a decline in food quality, with complaints about overcooked items and inconsistent preparation.
Pricing Concerns
Customers frequently mentioned high prices relative to portion sizes and quality, feeling that the value has diminished.
Cleanliness Issues
Several reviews noted that the dining area and restrooms were not well-maintained, contributing to a negative experience.
Positive Ice Cream Feedback
Despite the issues, many customers still enjoyed the ice cream offerings, indicating some satisfaction with this aspect of the menu.
JH
Julie Holloway
Feb 21, 2026
1.0
$3.49 for a small ice cream cone the size of a « kiddie » cone. AVOID this rip off!
CM
Chris Morris
Feb 10, 2026
1.0
Used to love thia location. Lots of memories of it being THE DQ from my childhood. However my family's experience tonight sucked. What modenr fast food restaurant if so cheap they wont offer free refills on fountain drinks? I asked for light ice and still got 1/2 a cup. Our ice cream was served to us immediately and had to sit and melt while we waited for our food. Which was fresh, but our dine in order was given to us in a to go bag with everything smashed in to fit (3 meals and a order of pretzel sticks in one of the smaller sized bags). With the fight for food to be affordable these days, being cheap on your more expensive menu isnt the right direction. Probably done here for good.
JT
joey topazio
Feb 7, 2026
5.0
I ordered chicken fingers and fries well done, along with ice cream and got exactly that. It was fantastic! I will definitely be going back soon. Also even though I got carry out i had time to walk around as it cooked, the place seemed really clean and the staff was talkative. Keep up the good work
FS
Frank Siebert
Dec 18, 2025
1.0
No free refills on Pepsi? Cup was 3/4 ice to begin with. Apparently $7 meal deals do not qualify for refills. That's a first. From what other reviews mention, this DQ is under new/unique/stingy management.
Not in Hilliard often anymore and generally speaking, I'm happy about that more and more these days.
Food was hot FWIW but it was dead during prime dinner time so they had no choice but to make my food fresh.
DW
Denzil Welsh
Dec 1, 2025
4.0
It's Dairy Queen.... the Ice Cream is amazing and food should be eaten in case of emergency (if there is a screaming 3 yr old)
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Hilliard offer?
They serve soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
They are open from 11:00 AM to 9:00 PM Monday through Saturday.
Is Dairy Queen Grill & Chill open on Sundays?
Yes, they are open from 11:30 AM to 9:00 PM on Sundays.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, this location offers a drive-thru service for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant welcomes families, has high chairs, wheelchair accessibility, and restrooms.
Can I order online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online via their website and enjoy exclusive deals by downloading their app.
What nearby ice cream shops can I visit close to Dairy Queen Grill & Chill?
Nearby you can find Dippin' Dots, another ice cream shop option in the area.
What other dining options are near Dairy Queen Grill & Chill in Hilliard?
Close by are Jet's Pizza for pizza and Hoagie City for sandwiches and delicatessen fare.
Are there beauty and salon services near Dairy Queen Grill & Chill?
Yes, several salons like August and Arlo the Salon, Mod Salon, and The Knotty Bun are nearby for your beauty needs.
Where is Dairy Queen Grill & Chill located in Hilliard, Ohio?
It is located at 3900 Main St, Hilliard, OH 43026-1421, USA.
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Certified March 01, 2026Yext Knowledge Graph
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