Dairy Queen Grill & Chill

3.9
806 reviews
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Business Details

3900 Main St, Hilliard, OH
43026-1421, United States
(614) 876-4102
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3900 Main St, Hilliard, OH
43026-1421, United States

Hours

Reviews

3.9
806 reviews
5 stars
367
4 stars
200
3 stars
92
2 stars
55
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and mishandling of orders.

Food Quality

Numerous reviews highlighted a decline in food quality, with complaints about overcooked items and incorrect orders.

Pricing Concerns

Customers frequently mentioned that prices were higher than other locations, with some feeling that portion sizes were inadequate for the cost.

Cleanliness

Several reviews noted that the dining area and restrooms were not well-maintained, contributing to a negative experience.

Mixed Experiences

While some customers praised the friendly staff and quick service, many others expressed disappointment with their overall experience.
  • KB
    k b
    Oct 21, 2025
    5.0
    Who doesn't like some ice cream. Their food is good also. The pumpkin pie blizzard is worth a trip.
  • ZZ
    Zanetta
    Oct 17, 2025
    3.0
    Very overpriced for what I ordered. 2 small strawberry milkshake for my parents.
  • DD
    David
    Oct 17, 2025
    1.0
    They consistently overcook everything, it’s kind of hilarious. We have gone several times over the past 9 months and had burnt buns on almost every burger, way overdone fried chicken and fries that are dark brown and dry, and dry black charred burgers. Trying to order is difficult as much of the staff doesn’t seem to speak much English. Good luck trying to order anything custom. The building and lot is also quite run down and looks sad. Depressing to see Dairy Queen like this.
  • JH
    Jasmine Hanes
    Oct 8, 2025
    1.0
    Shame bc this used to be the good Diary Queen. I got a flamethrower burger and a chocolate brownie extreme blizzard. The bun was stale and tough and the patties were burnt. The cheese between the patties wasnt even melted! No fresh burgers here. They are definitely cooking the burgers way beforehand and then "reheating" them. The blizzard's mixed in chocolate pieces had a weird aftertaste, and it had hardly any chocolate sauce. Huge section of unblended vanilla in the middle.
  • JS
    Jeffrey Schreiber
    Sep 21, 2025
    1.0
    If there was an option for zero stars i would select that. The current ownership of this location is an appalling abomination of a once proud brand. Zero service acumen, worse zero common sense. Accidentally made online order for 1 hour later than I intended. Understood it was my mistake. Owner / manager flippantly told me to come back in one hour and would not make my order despite having the itemized confirmation and confirmed payment. Told me twice it was my fault not theirs in front of my twin 8 year old daughters who just wanted ice cream. Not splitting the atom here, just make the blizzards. Yes my mistake on time. Unfathomable to me that they refused to make the order for one hour with my confirmation in hand. I'm sure Warren Buffet would be proud.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Hilliard offer?

They serve soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

They are open from 11:00 AM to 9:00 PM Monday through Saturday.