Chipotle Mexican Grill

3.2
1430 reviews
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Business Details

1835 Hilliard Rome Rd, Hilliard, OH
43026, United States
(614) 921-8206
https://locations.chipotle.com/oh/hilliard/1835-hilliard-rome-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=555
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About

Mexican Restaurant
Chipotle Hilliard Rome is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1835 Hilliard Rome Rd, Hilliard, OH
43026, United States

Hours

Reviews

3.2
1,430 reviews
5 stars
476
4 stars
280
3 stars
146
2 stars
123
1 star
405

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted rude staff, poor customer service, and incorrect orders, leading to a negative dining experience.

Food Quality

Customers frequently reported issues with food freshness, portion sizes, and incorrect items in their orders.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and unsanitary conditions noted by multiple customers.

Supply Problems

Many customers expressed frustration over the restaurant being out of key ingredients, impacting their ability to order what they wanted.

Management Concerns

Several reviews mentioned poor management practices, including early closures and lack of accountability for staff behavior.
  • JH
    Jesse Hicks
    4 days ago
    1.0
    I just received an embarrassing burrito and bowl, literally no food, the smallest portions ever
  • DR
    Dante R
    Dec 29, 2025
    1.0
    I'm so sick on going to this location & they're always "out" of something & you won't find out until the food is made. Cant order online due to them always out of ingredients. This has happened EVERY TIME I ordered here.
  • MH
    Max Harnett
    Dec 28, 2025
    1.0
    Out of cheese, lettuce, and corn 3 hours until close? That’s poor supply chain management or it could be the workers are lazy and want to go home early as other reviews suggest
  • AS
    Anna Siders
    Dec 23, 2025
    4.0
    Lots of employees appeared to be standing around. 1 person preparing food and 1 person on cash register but the rest did not appear to be doing any work. The 2 that were working were really quick.
  • AM
    Alice Martinez
    Dec 17, 2025
    2.0
    Workers were just laughing and messing around while there was a BIG line waiting for food. Please do better
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Hilliard Rome located?

It is located at 1835 Hilliard Rome Rd, Franklin, Hilliard, OH 43026, US.

What are the operating hours for Chipotle Mexican Grill at Hilliard Rome?

Chipotle is open daily from 10:45 AM to 11:00 PM.