Chipotle Mexican Grill

3.2
1417 reviews
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Business Details

1835 Hilliard Rome Rd, Hilliard, OH
43026, United States
(614) 921-8206
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Hilliard Rome is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1835 Hilliard Rome Rd, Hilliard, OH
43026, United States

Hours

Reviews

3.2
1,417 reviews
5 stars
474
4 stars
278
3 stars
145
2 stars
121
1 star
399

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and negative attitudes from employees.

Food Portions

Many reviews highlighted consistently small food portions, with customers feeling shortchanged on their orders.

Cleanliness

The dining area and restrooms were frequently described as dirty, with several customers expressing concern over hygiene standards.

Order Accuracy

Multiple customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with how their orders were handled.

Operational Hours

Customers noted that the location often closed early or refused service close to closing time, leading to frustration over inconsistent hours.
  • AD
    Ava Davis
    Nov 9, 2025
    5.0
    Good food good service 10/10
  • RJ
    Randy Janicki
    Nov 9, 2025
    5.0
    Great for a grab and go meal that is delicious!
  • TB
    Tre Bradfield
    Oct 23, 2025
    1.0
    Ordered a chicken burrito with corn sour cream lettuce and white rice and I got a tortilla with only white rice on the inside. Count ur days chipotle
  • ER
    Edwin Reese
    Oct 19, 2025
    2.0
    They get points for speed, but holy cow is the staff just straight up rude.
  • OT
    One Time
    Oct 3, 2025
    1.0
    Dinning area was dirty restrooms not clean at all waited for a steak burrito for like 10 or so because the ran out, young lady that was working there was cleaning up the food area with a dirty rag that looked like it was used if the grill, another employee was using her gloves that are meant for serving food for a cleaning towel it was weird she was just wiping her gloves back and forth like your about to handle food , I think they might shift need to be retrained on how to handle food and up keep of the restaurant worst experience I’ve ever had at this location will not be going back until I see it cleaned up
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Hilliard Rome located?

It is located at 1835 Hilliard Rome Rd, Franklin, Hilliard, OH 43026, US.

What are the operating hours for Chipotle Mexican Grill at Hilliard Rome?

Chipotle is open daily from 10:45 AM to 11:00 PM.