Chipotle Hilliard Rome is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and negative attitudes from employees.
Food Portions
Many reviews highlighted consistently small food portions, with customers feeling shortchanged on their orders.
Cleanliness
The dining area and restrooms were frequently described as dirty, with several customers expressing concern over hygiene standards.
Order Accuracy
Multiple customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with how their orders were handled.
Operational Hours
Customers noted that the location often closed early or refused service close to closing time, leading to frustration over inconsistent hours.
AD
Ava Davis
Nov 9, 2025
5.0
Good food good service 10/10
RJ
Randy Janicki
Nov 9, 2025
5.0
Great for a grab and go meal that is delicious!
TB
Tre Bradfield
Oct 23, 2025
1.0
Ordered a chicken burrito with corn sour cream lettuce and white rice and I got a tortilla with only white rice on the inside. Count ur days chipotle
ER
Edwin Reese
Oct 19, 2025
2.0
They get points for speed, but holy cow is the staff just straight up rude.
OT
One Time
Oct 3, 2025
1.0
Dinning area was dirty restrooms not clean at all waited for a steak burrito for like 10 or so because the ran out, young lady that was working there was cleaning up the food area with a dirty rag that looked like it was used if the grill, another employee was using her gloves that are meant for serving food for a cleaning towel it was weird she was just wiping her gloves back and forth like your about to handle food , I think they might shift need to be retrained on how to handle food and up keep of the restaurant worst experience I’ve ever had at this location will not be going back until I see it cleaned up
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Hilliard Rome located?
It is located at 1835 Hilliard Rome Rd, Franklin, Hilliard, OH 43026, US.
What are the operating hours for Chipotle Mexican Grill at Hilliard Rome?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Hilliard Rome offer pickup and delivery services?
Yes, they provide in-store pickup and delivery services.
Can I order online from Chipotle Mexican Grill Hilliard Rome?
Yes, you can order online via their website or through the Chipotle app.
What type of food does Chipotle Mexican Grill serve?
They serve fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill Hilliard Rome LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
Which nearby restaurants could I visit before or after dining at Chipotle?
Nearby restaurants include Tim Hortons, Red Robin Gourmet Burgers, Skyline Chili, KFC, and El Vaquero Mexican Restaurant, offering various dining options.
Are there any nearby retail or shopping stores next to Chipotle Hilliard Rome?
Yes, Michaels craft store, dressbarn clothing store, Tanglewood Plaza shopping center, and Sephora beauty supply are all nearby for shopping excursions.
Can I find automotive services near Chipotle Mexican Grill Hilliard Rome?
Yes, Firestone Complete Auto Care and Discount Tire are nearby for tire and automotive services.
What financial services are close to Chipotle Hilliard Rome?
Wright-Patt Credit Union and Huntington Bank with an ATM nearby provide banking services close to the restaurant.