Casa Jalisco

4.6
457 reviews

About

Mexican Restaurant

Location

Casa Jalisco
5445 Roberts Rd, Hilliard, OH
43026, United States

Hours

Reviews

4.6
457 reviews
5 stars
369
4 stars
44
3 stars
21
2 stars
10
1 star
13

What are people saying?

AI-generated from recent customer reviews

Service Quality

Braulio received numerous commendations for his attentive and friendly service, while some customers reported inconsistent service experiences.

Food Quality

Many customers praised the food for being delicious and authentic, though there were complaints about blandness and issues with specific dishes.

Atmosphere

The restaurant is generally described as having a pleasant atmosphere, though some reviews noted noise levels and cleanliness issues.

Pricing

Customers found the prices to be reasonable, but some expressed concerns about recent price increases and value for money.

Customer Experience

Overall, many customers had positive dining experiences, but there were notable instances of dissatisfaction related to service and food quality.
  • CS
    Cameron Stauffer
    Nov 10, 2025
    5.0
    We have been a handful of times now and the food is absolutely incredible. The portions are very healthy, so you never have to worry about money to food ratio. The employees here always have a smile on their face and are always willing to help. We have dined in and ordered take out and we have yet to have a bad experience. The atmosphere is also incredible as everybody always seems to be having a good time and they've got plenty of entertainment if you don't want to entertain a conversation. I would definitely recommend this place as the location is primo due to the amount of activities around it. We will definitely keep going!
  • NC
    Noel Cortez
    Nov 9, 2025
    5.0
    Un lugar muy cómodo para cenar. el personal te hace sentir como en casa exelente servicio de mileny
  • CT
    Cristal Trejo
    Nov 5, 2025
    1.0
    I could write a detailed review about the terrible experience we had but I won't bother seeing that management could careless- which truly says a lot about the establishment. How a server can manage to mess up the order twice in a row is truly beyond me. Also, tea refills aren't free. I learnt that the hard way. Shame on this place.
  • BG
    Brenna Gerdeman
    Oct 26, 2025
    5.0
    Brought our family to Casa Jalisco to celebrate a birthday. We had 8 adults and 5 very small kids- a big party! Our experience was phenomenal. Food was great, and our service was even better. Braulio (our waiter) anticipated our every need, and handled our chaotic party with ease. Highly recommend!!
  • BB
    Beth Berkemer
    Oct 19, 2025
    5.0
    Outstanding Service from Braulio at Casa Jalisco! I recently had a fantastic experience dining there, and a large part of it was thanks to the incredible service provided by Braulio. Beyond his friendly attitude, his service was quick and remarkably efficient. He was clearly attentive, anticipating our needs without hovering. Our food and drink orders were taken promptly, and everything arrived at our table much faster than expected, despite the restaurant being very busy for the restaurant's third anniversary celebration. What truly stood out was how helpful he was. We had a couple of questions about customizing an order, and Braulio offered clear, easy-to-understand suggestions that made our meal even better. He was patient and clearly knowledgeable about the menu, making him truly great to work with. And the food was AMAZING. Definitely try the birría! If you visit Casa Jalisco, make sure you ask for Braulio. He is the definition of a five-star server and elevates the entire dining experience.

Frequently Asked Questions About Casa Jalisco

What are the opening hours for Casa Jalisco?

Casa Jalisco is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 10:30 PM, and Sunday from 11:00 AM to 8:30 PM.

Does Casa Jalisco offer delivery and pickup options?

Yes, Casa Jalisco offers both in-store pickup and delivery services.