Customers praised the delicious and authentic Italian food, with specific mentions of standout dishes like Chicken Marcella and the bread with oil and herbs.
Service Issues
Several reviews highlighted inconsistent service, with reports of forgotten items, slow responses, and mistakes in orders.
Positive Experiences
Many customers reported excellent dining experiences, particularly during special events like wine dinners, and praised attentive servers.
Atmosphere
The restaurant's atmosphere was generally described as pleasant and inviting, although some noted issues with noise levels.
Value Concerns
Some customers felt that food portions were not worth the price, and there were complaints about the quality declining over time.
SE
shayna earley
1 day ago
5.0
My husband and I went here for a last minute dinner date and it was fantastic! Nancy, our waitress, was amazing and she made sure we were well taken care of from the moment we were seated to the time we left. We got here for happy hour and we ordered sangrias(blackberry was amazing) and some of the appetizers(also delicious). The entrees were well worth it and even had leftovers to take with me! Thank you so much and we will definitely be back here soon for happy hour, great food, and pf course, see you soon Nancy!
AS
Adam Sarnovsky
3 days ago
5.0
Best Chicken Alfredo I’ve ever had in my life. We are planning another trip to Columbus simply because of this restaurant alone.
HO
H and K Orsini
6 days ago
1.0
Ordered dinner thru door dash tonight. Very disappointed. Everything was cold when we got it delivered. Chicken parm was very dry the cheese just slid off. Mozzarella sticks were cooked so much that they were basically all stuck together with the cheese all coming out from the breading. Had not been in a while ana it will be a long time before we would go back.
BT
Britney Trogdon
Nov 3, 2025
5.0
Delicious authentic Italian! 😋 chicken Marcella is amazing!! The bread with oil and herbs is so good. Not a fan of the salad. They need to take some notes from olive garden in the salad aspect. (Cjicken noodle was delicious though)
AT
Andrew Thomas
Nov 2, 2025
1.0
The bread was burned. The pasta had no sauce, it was basically plain pasta sitting in water (both dishes). Nobody at our table had our drinks refilled. We have eaten at the Polaris location and it was great, but this was a huge waste of $70. We will definitely not be returning.
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Hilliard, OH offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the regular operating hours for Carrabba's Italian Grill in Hilliard?
Carrabba's Italian Grill is open Monday through Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Carrabba's Italian Grill have a happy hour? If so, what are the times?
Yes, Carrabba's Italian Grill has a happy hour every day of the week from 4:00 PM to 6:00 PM.
What pickup and delivery options are available at Carrabba's Italian Grill in Hilliard?
Carrabba's offers in-store pickup, curbside pickup, delivery including same-day and no-contact delivery services.
Is Carrabba's Italian Grill family-friendly and accessible for children?
Yes, they welcome families and children, offer a children's menu, high chairs, and have wheelchair-accessible entrances, parking, seating, and restrooms.
Can I order food online for delivery or pickup from Carrabba's Italian Grill?
Yes, you can order online at https://www.carrabbas.com/order/menu/hilliard for delivery or pickup.
Does Carrabba's Italian Grill serve alcoholic beverages?
Yes, Carrabba's serves liquor, beer, wine, and cocktails and has an onsite bar.
What nearby places can I visit before or after dining at Carrabba's Italian Grill in Hilliard?
Nearby you can visit Massage Envy - Hilliard for spa services, Abundant You Chiropractic & Wellness for health needs, or Shed Fitness Columbus for a workout.
Are there any family-friendly educational centers close to Carrabba's Italian Grill?
Yes, Code Ninjas and Tutoring Club of Hilliard are nearby, great for children and families looking for educational programs.
Where can I find office supplies or electronics near Carrabba's Italian Grill in Hilliard?
Staples and Towerwireless are nearby for office supplies and electronics needs.