Chipotle Mexican Grill

Reviews

• SL

  Smart Home Innovations LTD

  Feb 26, 2026
  1.0
  Garbage. Place was a mess. Always out of ice. All the soda was water. Rice was bland, some of it was hard and had zero seasoning. The veggies were sitting in there just old. No chips. I got 3 pieces of chicken. Just horrible.i spent $13 had two bites and threw it out.
• LE

  L Es

  Feb 25, 2026
  1.0
  First and foremost the customer service here is absolutely awful. You could be the only person in the line and still stand there for 15 minutes while 5 people stand there and talk or argue about who’s going on break at 8:30. Yelling, swearing, bitching and complaining about doing their jobs. Because they are too busy talking to each other rather than focusing on the customer things get missed. BUT DONT DARE ASK AT THE REGISTER FOR THE SECOND TIME BECASE “why are these people asking for so much they can ask while they are down here” this staff definitely needs help. They lack the skills to simply scoop food into a bowl and swipe a card. Oh and it’s really really hard to scoop queso into a container. Well it must be because it’s bitched about.
• JR

  Jane Roberts

  Feb 16, 2026
  1.0
  I’ve been here twice and both times everything I ordered was completely wrong. Correct items completely incorrect ingredients the people there have no clue what they’re doing
• AW

  Autumn Ware

  Feb 4, 2026
  1.0
  The manager comes to take my order an instantly tries to rid me out of the line (mind you there is no line I am the only person ordering food). I tell her exactly what I want she still makes it a point to make it seem like a chore to do her job. Very dismissive, very short , not welcoming at all. We finally get down the line for me to pay for my food and she couldn’t even make sure my bowl was closed all the way (You can visibly look and see that it was not ). I have no been to a chipotle in a WHILE and safe to say if/ when I do I will not be this location.
• JS

  Jordan Smith

  Jan 22, 2026
  2.0
  Just walked out of there. Holy Jesus. I try not to leave negative reviews but I can't NOT. I gave all of the workers nothing but respect and manners, despite eyerolls and literally tossing my bowl hard enough on the station to spill food out of it. But whatever, maybe the place is worth a shot. Nope. The restaurant itself is a wreck, food all over the tables and the drink station covered with napkins. Yet, there's 3 girls (who are workers) just standing and chatting at the register. Line was slow enough to make 3 people walk out, including a Highland Heights officer who was on his lunch break. The bowls themselves I really am not sure of, too. Tons of veggies and whatever toppings, no beans or chicken. Maybe that's just a teaching error but man...God bless the one girl who knew what she was doing at the tortilla station, because she was the only one doing anything. For everyone else at that counter, what are we doing??? Fire the entire staff and get some applications in. Unacceptable.