Business Details
About
Mexican Restaurant
Chipotle Highland Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
6267 Wilson Mills Rd, Highland Heights, OH
44143, United States
Hours
Reviews
3.1
1,452 reviews
5 stars
452
4 stars
268
3 stars
155
2 stars
142
1 star
435
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash, and a messy kitchen.
Customer Service
Customers consistently reported unfriendly and unprofessional staff, with many feeling ignored or treated rudely during their visits.
Food Quality
Several reviews mentioned issues with food quality, including overcooked or improperly prepared items, as well as frequent shortages of key ingredients.
Order Accuracy
Many customers experienced problems with incorrect orders, including missing items and wrong ingredients, leading to dissatisfaction.
Long Wait Times
Customers frequently complained about excessive wait times for both in-person and online orders, often citing delays even when the restaurant was not busy.
- GFGrace Frankos2 days ago1.08 pm on a Saturday night. Walked in for a burrito and was told only online ordering. Just stupid. I got cash. I got card. What’s stopping them from taking your order cause it’s definitely not the system being down if they’re taking the online orders still. I told my fiance no this one used to suck I don’t want to go. He said come on let’s try it. Yup. Never trying this location again.
- SSShuzz By Sharon3 days ago1.0Went A worker behind the counter eaten on the food prep board we walked in. He grabbed gloves to make our food didn’t even wash his hands.. restaurant dirty filthy stuff all over the tables in the floor
- JPJuliet Penrod5 days ago1.0Every time I come, the food is bad and the service is even worse. This location really needs to get it together.
- JKJesika KeenerNov 1, 20251.0We placed an online order that Chipotle marked “ready” for 6:00 PM. When my husband arrived at 6:00, nothing had been prepared. He stood at the pickup counter for 20 minutes while the employee took and fulfilled orders that came in after ours. When he spoke up to point out that he had been waiting, he was ignored and the staffer proceeded to help yet another person who arrived after him. We couldn’t keep waiting with no ETA, so we had to leave without the food we prepaid for. The experience with corporate made this worse. After reaching out (Case CAR17553220), the responses were: First: a coupon for free chips and guac (30-day expiry) Then: an offer for one free entrée as an alternative resolution Finally: a refusal to refund the actual order because, “Our system does not permit a refund for this order unless it is delayed by more than one hour.” So Chipotle’s policy appears to be: they can say your order is “ready,” make you wait up to 59 minutes after your pickup time, and if you leave because your food still isn’t started, no refund. After spending over two hours between waiting at the store and dealing with the unhelpful support bot and email back-and-forth, we had to pursue a chargeback to get our money back. My advice to future patrons: Pick a different Chipotle location, or, better yet, go to Moe's or Condado Tacos instead.
- JBJay BkxOct 30, 20252.0The lobby looks horrible. My food was not seasoned and the staff was unfriendly and seemed irritated to be there. It was my favorite location but now it does not even meet the basic standards of cleanliness or customer service. I only gave it 2 stars because I wasn’t not charged for my unseasoned 2nd scoop of chicken.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Highland Heights?
Chipotle Mexican Grill in Highland Heights is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Highland Heights offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Highland Heights?
It is located at 6267 Wilson Mills Rd, Highland Heights, OH 44143, US.
How can I order online from Chipotle Mexican Grill in Highland Heights?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill in Highland Heights serve?
They serve fast-casual Mexican food featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
Does Chipotle Mexican Grill in Highland Heights accept credit cards and offer catering?
Yes, they accept credit cards and provide catering services including catering delivery.
Is Chipotle Mexican Grill in Highland Heights LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
What nearby places can I visit before or after dining at Chipotle in Highland Heights?
Nearby you can visit Beyond Juicery + Eatery for smoothies and vegetarian options, Panini's Bar and Grill for a bar and restaurant experience, or No Fat Birthdays gym if you want to work out.
Are there convenient transit or fueling options near Chipotle Mexican Grill in Highland Heights?
Yes, there are several gas stations nearby including BP, Marathon, and Wilson Mills Marathon, which can be convenient if you are driving to the restaurant.
What are some local businesses near Chipotle Mexican Grill in Highland Heights for additional services?
You can find Michael Christopher Salon for beauty and skin care services, KeyBank for financial services, and SKECHERS Warehouse Outlet for shoe and clothing shopping, all near Chipotle.