Buffalo Wild Wings

3.7
1121 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
603 Hebron Road, Heath, OH
43056, United States

Hours

Reviews

3.7
1,121 reviews
5 stars
468
4 stars
271
3 stars
137
2 stars
79
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times for food, and unresponsive staff.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and food not matching what was ordered.

Food Quality

While some customers enjoyed the food, many others complained about cold, overcooked, or poorly prepared dishes.

Management Response

Customers expressed dissatisfaction with management's handling of complaints and issues, often feeling ignored or dismissed.

Positive Experiences

A few reviews noted excellent service from specific staff members and enjoyable food, indicating that experiences can vary significantly.
  • MW
    Michele Wolfe
    Nov 4, 2025
    1.0
    Ordered online, said food would be ready in 20min. Got there and waited another 30min to find out my order wasn’t even in fryer yet. 2 other gentleman’s food was supposed to have been ready an hour ago, and there was probably 5-6 others waiting also. You didn’t see waitresses taking food to tables either. Where was the food they were supposedly working on? They were supposed to cancel my order and refund my money but it still was charged now I get to call and fuss about that. Don’t recommend.
  • RS
    Rick Stokes
    Nov 1, 2025
    2.0
    Doordashed an order and didn't get my Mac and cheese or my ranch and celery but got charged for it and the bag wasn't taped or sealed
  • NW
    Nicole Weaver
    Nov 1, 2025
    1.0
    I am less than impressed and I didnt even get my order in the end. I ordered around 6:40 pm for approx $50. I arrived at the time it was said to be done which was around 7:20pm. Upon entering there was a large group standing waiting to be seated and tables were completely empty. One of the patrons exiting said good luck to me. There was maybe 4 tables sat and the bar. When i went to the register to pick up my order I was informed they had not started it yet and were unsure how long it would take. Due to having my children in the car I requested to see a manager as I needed at least somewhat of a time frame or I needed to cancel the order. They informed me it would be less than 10 mins for them to get the order. 4 other people walked in after me and spoke with the manager due to the same issue. 1 lady said she waited for her takout order for an hour and 45 mins past the promised time. After approx 30 mins I went back up asking and was informed they couldn't find my order and had not yet started it and were unable to provide an approx time the girl said "it could be 10 mins or 45 mins i dont know". At that time I requested to cancel the order. The manager did not come back out and had the girl take my name and last 4 digits of my card number to cancel the order. Im highly disappointed as I could have went elsewhere if they were just honest about the wait time when i first placed my order. The large group of people exited at the same time as I did after being informed there 45 mins wait they already had would be extended by another 45 mins.
  • KW
    Kayla Walters
    Oct 26, 2025
    2.0
    Uhhh. Not sure why my review was deleted Tuesday October 21. I didn’t realize we could pick and choose reviews. My fiancés burthday was last week and he got a promo for free wings for his birthday. We had a gift card so we ordered take out after my daughter’s dance class. I ate my entire meal and was finishing the last few fries in the fry box and I come across an acrylic nail! I picked it up not knowing what it was. It was 100% an acrylic fingernail. It looked burnt like it broke off and landed in the fryer. As a server myself, I am absolutely disgusted.
  • LL
    lindsey
    Oct 19, 2025
    1.0
    messed up my meal THREE times. not little mistakes, but literally bringing out an entirely different meal than we ordered. took over an hour to get food to begin with, then waited even longer for the correct food (again three times). no sauces or sides that we requested came out. terrible experience no financial compensation for the troubles.

Frequently Asked Questions About Buffalo Wild Wings

What is special about the wings at Buffalo Wild Wings in Heath, OH?

Buffalo Wild Wings in Heath offers award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.

What are the opening hours of Buffalo Wild Wings at 603 Hebron Road?

The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 11:00 PM, and Friday to Saturday from 10:30 AM to 11:59 PM.