Wendy's

3.1
405 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
915 W. Maple Street, Hartville, OH
44632, United States

Hours

Reviews

3.1
405 reviews
5 stars
138
4 stars
54
3 stars
43
2 stars
31
1 star
139

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, old, or poorly prepared food, including raw chicken and stale items.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with reports of unclean dining areas, overflowing trash, and unsanitary conditions.

Management Problems

Customers noted that the location appeared poorly managed, with staff standing around and not attending to customers.

Inconsistent Experience

While some customers praised friendly staff and good food, these positive experiences were overshadowed by numerous complaints about service and food quality.
  • IS
    Iduna Starhawke
    Nov 9, 2025
    1.0
    Horrible experience! I am not a fan of Wendy's to begin with but my son loves it, so I bit the bullet. NEVER AGAIN!! My baked potato was hard as a rock. Broke my fork trying to break it up. They didn't give me my sour cream. Luckily I had some at home. I tried to soften the potato with butter and sour cream but it was still too hard. It also took forever to get our food. They had me pull forward and we sat there for quite some time before they finally brought the food out.
  • RN
    Richard Nixon
    Nov 8, 2025
    5.0
    Wow. Fast food has gotten expensive. My son and I had a double burger meal each and I had to take out a second mortgage on the house to pay for it.
  • VV
    Vincent Vitarella
    Nov 2, 2025
    1.0
    Who ever does the hiring should be fired what a joke been waiting 15 mins for them to say they forgot about me and say that the manager just left. Food cold no ice in drinks what a joke. My dog could run this place better
  • DS
    Dustin Shahan
    Nov 2, 2025
    1.0
    When I walked in, someone brought potatoes in and said, "here are your potatoes," and walked out. I was told I had to wait to order after she took an order for 5 people in front of us. I waited 10 minutes and had to ask, "Can I order now?" We ordered. I went to the bathroom; very nasty, had an air freshener on the counter. The walls have clear tape on them. Another guy had to wait 15 mins. Oh, your pop machine isn't working in the waiting area as well. Oh, your pop machine isn't working in the waiting area as well. It only took 20 mins for them to make my food: 2 fries, 2 sandwiches, and a potato. Only 3 people working. I have photos if you want them
  • KP
    kimberly PHILLIPS
    Oct 8, 2025
    1.0
    Got there at 10:20 am Still breakfast i guess. Wanted chix tenders and baked potato. Was told that I couldn't order before 10:30. She actually had to call someone else over to ask her. Both were rude. I said since its only 10 min. Can I order my food and pay for it. Then you can make it when u can after 10:30. Alot of drama for me first thing today but they took my money and order. Rating for me is a 1. Sorry not sorry !!!!!!

Frequently Asked Questions About Wendy's

Is Hartville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.