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Brand Certified

Arby's

3.8
(606 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10890 New Haven Rd, Harrison, OH
45030, United States

Hours

Reviews

3.8
606 reviews
5 stars
255
4 stars
147
3 stars
101
2 stars
40
1 star
63

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, creating a positive atmosphere.

Service Speed

There were numerous complaints about slow service, particularly during peak hours, leading to long wait times.

Food Quality

While some customers enjoyed the food, there were several reports of cold or unsatisfactory items, including issues with freshness and portion sizes.

Order Accuracy

Several reviews highlighted problems with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Cleanliness

Multiple customers reported cleanliness issues within the restaurant, including dirty restrooms and dining areas.
  • EH
    Elizabeth Harms
    5 days ago
    5.0
    Excellent fries, great fish deluxe sandwich and Reuben sandwich. Fast service
  • MD
    Melissa Dickinson
    Feb 11, 2026
    5.0
    Sweetest staff I've encountered at a fast food chain. All so happy to be working there!!!
  • KR
    Kayla Rimer
    Feb 5, 2026
    1.0
    This location is truly despicable. Don’t expect any fast food from this fast food restaurant. Everyone in there is much older and they move incredibly slow. Anytime there’s a DoorDash order for pick up. You have to wait 20 to 25 minutes to receive the order. If you have an order you want to get from the drive-through you’ll be sitting in the drive-through anywhere from 10 to 15 minutes every time if you really want Arby’s go to a different location this one is not it. It’s even worse early mornings when they only have TWO employees on shift.-100000
  • RT
    Review Templar
    Jan 23, 2026
    5.0
    In a world of uncertainty and mediocrity for restaurants and service levels, this Arby's has remained consistent across multiple visits. Consistently good food and decent but not mind blowing service. The bar is low in general but they certainly haven't and won't drive me away as other locations and businesses have. This is a reliable choice for the area that hasn't missed any beats.
  • VS
    Veronica Sansone
    Jan 20, 2026
    5.0
    Lillian and Johnny were super nice and got my order right even tho it was a larger order. Thank you!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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