Wendy's

3.7
689 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3213 Princeton Road, Hamilton, OH
45011, United States

Hours

Reviews

3.7
689 reviews
5 stars
266
4 stars
173
3 stars
112
2 stars
41
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly managers, leading to a negative customer experience.

Food Quality

Many customers reported receiving cold or undercooked food, with some mentioning issues like missing items and poor presentation.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, and a general lack of cleanliness in the dining area.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and highlighted instances of good food and service.
  • AS
    Alfredo Santana
    Nov 7, 2025
    1.0
    The old lady working here is a manager but she was kind of rude charging me 50cents for a sauce when I asked her if it wasn’t included on my meal, beside that I asked her If working in food with a coat full of HAIR was professional it is disgusting 🤮 this is the most nasty Wendy’s I ever been avoid it if u can
  • JN
    Julius Norman
    Nov 6, 2025
    5.0
    Great customer service
  • MO
    Mike Owens
    Oct 16, 2025
    1.0
    On 10/16/2025 at 2:00 in afternoon lady working drive through was rude as hell !!!!! I could her her cursing and screaming . I will not be back !!!
  • JD
    Jeff Dom
    Sep 30, 2025
    1.0
    I ordered a chicken ranch wrap and was really disappointed because there was barely any cheese or lettuce on it. When I went back around to ask for a little extra on the side the manager Destiny came to the window with an attitude and asked what my problem was. I explained that there was not much on the wrap and she told me that is all they are supposed to put on it and that if I wanted more I would have to pay 30 cents. For something they hardly put on to begin with that is ridiculous. Thankfully another manager who seemed higher up came over and told her to just give it to me which I appreciated but the whole interaction with Destiny was unprofessional. Being snobby and argumentative with customers over 30 cents is not a good look especially when the wrap does not even come close to looking like the photo they advertise. If that is really how it is supposed to be served then corporate needs to step in because it feels like false advertising.
  • RB
    Ron Back
    Sep 22, 2025
    1.0
    They were very disrespectful. Terrible service. Complaining to our faces about wanting to leave. Saying it was “busy” as soon as he was about to leave when there was 4 people in the restaurant.

Frequently Asked Questions About Wendy's

Is Princeton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.