Wendy's

3.6
839 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3802 Hamilton-Cleves Rd, Hamilton, OH
45013, United States

Hours

Reviews

3.6
839 reviews
5 stars
297
4 stars
198
3 stars
165
2 stars
60
1 star
119

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items.

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior.

Food Quality

Inconsistent food quality; many customers received cold or poorly prepared meals.

Cleanliness

Concerns about cleanliness in the dining area and restrooms.

Speed of Service

Long wait times reported, especially during peak hours.
  • DP
    Denise Piiwaa
    Oct 29, 2025
    5.0
    My experience from cashier was very polite and professional. She made sure I received everything I needed. Hardly a wait. I got my food within 5 minutes of my order and there were 4 cars ahead of me. A lot of parking space and handicap accessible.
  • RW
    Rachel Wegner
    Oct 19, 2025
    4.0
    My husband, 6 year old son, and I stopped in to grab something for dinner to go, but I wish we had stayed because this Wendy's has a fireplace! Talk about atmosphere! Well done Wendy's. The bathrooms were clean and tidy. We waited at the register for a bit while the cashier talked to his buddy about getting a job there, but it was less than 3 minutes. We ordered our for and they got the order correct the first time. They have a touch screen soda machine, so I gave them an extra star for their food because it's great to be able to add flavors to your drinks. Who doesn't like the option right?!? The food itself was ok. My hamburger had the condiments all in one bunch in the middle, so there that. The burger meat seemed more flavorless tonight for some reason. Still, it was ok. 3/5 stars for the food itself but, as I said +1 for the soda machine.
  • AS
    alyssa smith
    Oct 17, 2025
    1.0
    been coming here since location opened always done two orders all of a sudden tonight i would have to pull back around for the second one. place was not packed and lady was rude.
  • JN
    Joseph Nossal
    Oct 17, 2025
    1.0
    Waited in line for 15 minutes with only four cars in front of me at 2:30 PM. I ordered two cheeseburgers, a large fry, large Coke, small frosty, and a kids meal. Once I got to the window, I asked her if the straws and napkins were in the bag and she said yes and I said OK thank you and I left. As soon as I got on the road, I was missing a cheeseburger, and there were no straws, nor were there napkins in the bag. I understand that accidents happen, but when I directly ask if there are straws and napkins in the bag, and that person lies to me. I have a real problem with that. I will not be returning to this location due to the inconvenience of trying to drink my Coke Without a straw and I’m missing half of my meal. They also did not provide me with a receipt, which is also unprofessional
  • NS
    Nikki Staples
    Oct 15, 2025
    1.0
    Every single time I stop there they get something wrong. I was super hungry today, thought id give them a try, and should have thought better. I ordered "two junior bacon biggie bags, please add onions to the burger, either ranch for the nuggets and pineapple mango lemonade to drink" just like that.... "would you like sauce?" was the response... I just said ranch... but I politely repeated it and was told my total. I pull to the window, where the boss doesnt greet me and is hollering at the staff about "let's get em down!!" Talking about the drive thru times. Im aware they need their times low, but sacrificing quality for it, Dave would not approve. They didnt get the onions on the burgers, and failed to give me any straws!!!! I drove all the way to hamilton still thirsty because I prefer not to be rude and I was u able to return and be polite! Do better!

Frequently Asked Questions About Wendy's

Is 623 Ross Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.