McDonald's

2.9
2091 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8251 Princeton Glendale Road, Hamilton, OH
45011, United States

Hours

Reviews

2.9
2,091 reviews
5 stars
526
4 stars
299
3 stars
354
2 stars
211
1 star
701

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor customer service.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect food preparation.

Speed of Service

Many customers experienced long wait times in both the drive-thru and inside the restaurant, with some stating it was the slowest McDonald's they had visited.

Food Quality

Feedback on food quality was mixed, with some customers receiving fresh and hot meals while others reported cold or poorly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and overall restaurant cleanliness.
  • JS
    John Smith
    6 days ago
    3.0
    Just average overall and they forget sauces all the time when they say its innthe kids meal. Typical location though not good or bad.
  • DD
    Daniel
    Nov 8, 2025
    1.0
    Stop asking me if I am using a mobile app or rewards points and focus on delivering warm food in less than 15 minutes in drive through.
  • HH
    Hammmo
    Nov 2, 2025
    5.0
    Lee was very friendly and professional! He greeted me with a smile and made sure my order was perfect. It’s great to see such respectful and hardworking employees at McDonald’s. Thank you, Lee, for the excellent service!
  • BS
    Brooke Swanson
    Oct 27, 2025
    4.0
    Just wanted to give a quick thank you to the 7am crew - I shouldn’t have stopped for breakfast this morning as I was running late, but you all were so speedy quick from order to delivery of food. Iced coffee with LIGHT vanilla flavoring is my go to and you all respected my wishes. Go 747 Mickey D’s. I complimented the ladies at the cash register and order pickup but decided to take a second and just give an online thanks Thank you! P.s if you are reading this McDonald’s, I didn’t get a receipt to add my points… order #1244 @ 7:31am
  • AR
    Andy Reust
    Oct 13, 2025
    1.0
    I ordered online through the app for the first time, excited that the Monopoly game had finally returned! I was only car in the online waiting area. After a bit I checked the app, it said my food was coming soon so I waited. And waited. And waited. Until I could wait no more. After 25-30 minutes I had enough. I went inside, empty. I couldn't get anyone to give me the time of day for 4 or 5 minutes. Finally someone showed up front that could help. But I was told abruptly to hold on a minute. I savored that minute, finally after 5 minutes so one could hear my plea. I told her the app said my order was delivered to my car, but no one had stepped outside for a while so I knew it had to be sitting around somewhere. She searched high, she searched low, but alas, the order was nowhere to be found. A survey was dispatched to the fellow workers. "Did anyone make a double cheeseburger plain". The call went unanswered, a double cheeseburger plain vexed thr staff. "Can I take a picture of your phone" she asked. Odd but I guess since the order disappeared, the ticket in the computer must have been deleted. I allowed her to take a picture of my order but assured her it wasnt complex. 20 piece nugget, double cheeseburger plain, 2 large fries, 1 large diet coke. She said she would get it, then disappeared entirely. I stood and waited, saw order after order filled. Fool, I thought, why did you use the app when the drive thru was moving so quickly. Hungry customer after hungry customer came and went, and yet I stood empty handed. After 15 minutes she reappeared from the back, looked at me with a look of shock that I was still there, and began frantically searching the bagging table. She quickly grabbed a bag, then a coke. Finally, I'm free I thought. I opened the bag to make sure the cheeseburger was plain, and to my surprise I found it was correct, but wait, where were the fires. "Wait!" I cried out. "Hello, excuse me ma'am! Hello!" But it was too late. Back into the back she went. My hopes dashed. I waved frantically to the drive thru crew, but my waves went unanswered. Finally the fry cook saw my waving and came over. "This order was missing 2 large fries" the woman who initially helped me reemerged and apologized, packed up two fresh fries, and sent me on my way. Almost an hour for McDonald's I chuckled, as I headed back to the car. Never again, I thought, all for some Monopoly pieces that will sit, discarded and unused. What a shame.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 8251 Princeton Glendale Road?

McDonald's is open 24 hours a day, 7 days a week, including for delivery and drive-thru services.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services including curbside pickup, same day delivery, and no contact delivery.