Donatos Pizza

3.6
460 reviews
Gotta love more™.
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Business Details

1013 High Street, Hamilton, OH
45011, United States
(513) 863-0100
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable

Location

Donatos Pizza
1013 High Street, Hamilton, OH
45011, United States

Hours

Reviews

3.6
460 reviews
5 stars
221
4 stars
74
3 stars
38
2 stars
19
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for food, poor service, and incorrect orders, indicating significant staffing and management problems.

Food Quality

While some customers praised the pizza as delicious, many others complained about burnt or incorrect orders, suggesting inconsistency in food preparation.

Staff Performance

Despite being short-staffed, some reviews highlighted hardworking and friendly staff, but others noted unprofessional behavior and lack of responsiveness.

Location Concerns

The store's physical condition and location were criticized, with some customers feeling it was uninviting and in need of renovation.
  • JA
    Josey Acton
    Jan 2, 2026
    4.0
    Donato’s on High Street in Hamilton Ohio was busy as could be expected on a Friday night. Staff was overwhelmed due to obvious staffing shortage. Older store design makes issues worse. Make table is in rear of store compounding the bad situation. Food prep worker cannot do some double duty waiting or even welcoming customers. Several customers left after long wait. Multiple dashers were frustrated waiting 20-30 min for food. Our own order was 25 min after online promised time. No menu board. Only video screen only played videos of food without description or prices. Only 1 menu was available and was 6 mo old ratty copy paper version. Store desperately needs hands on experienced supervision. On high note: Pizza was really great.
  • OF
    Old School Fool
    Dec 13, 2025
    5.0
    I always have a good experience with this Donatos, it's been my favorite pizza place for years! Everytime we order our food comes fast, tastes great and there's always a deal going on. I love this place!
  • EE
    ELEKTRIK
    Nov 14, 2025
    5.0
    Dj was really helpful! Clean place!
  • JR
    J Riley
    Oct 13, 2025
    5.0
    Good pizza Fair price Great for commercial pizza
  • AJ
    Austen Jones
    Oct 1, 2025
    1.0
    Food was burnt, service was poor, and wait was too long. Food was delivered 45 minutes after the estimated delivery time. Called the store twice and was on hold for 20 minutes only to have the phone call end with no answer to my order. Food was delivered while driving to the restaurant to figure out why the food wasn't delivered. Will continue to dine at Donatos, but not this location.
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located in Hamilton, OH?

Donatos Pizza is located at 1013 High Street, Hamilton, OH 45011.