Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers praised the pizza for its delicious taste and quality ingredients, but there were numerous complaints about burnt pizzas and incorrect orders.
Service Issues
Many reviews highlighted poor service, including long wait times for delivery, unresponsive staff, and incorrect orders.
Staff Performance
While some customers appreciated the hard work and friendliness of the staff, others reported rude behavior and unprofessionalism.
Delivery Problems
Frequent complaints about late deliveries and issues with third-party delivery services were noted, leading to customer dissatisfaction.
Overall Experience
Despite some positive experiences, many customers expressed disappointment with this location, citing repeated issues that affected their willingness to return.
EE
ELEKTRIK
Nov 14, 2025
5.0
Dj was really helpful! Clean place!
JR
J Riley
Oct 13, 2025
5.0
Good pizza
Fair price
Great for commercial pizza
RR
Rocky
Oct 7, 2025
5.0
Good food and good servid
AJ
Austen Jones
Oct 1, 2025
1.0
Food was burnt, service was poor, and wait was too long. Food was delivered 45 minutes after the estimated delivery time. Called the store twice and was on hold for 20 minutes only to have the phone call end with no answer to my order. Food was delivered while driving to the restaurant to figure out why the food wasn't delivered. Will continue to dine at Donatos, but not this location.