Donatos Pizza

Reviews

• DC

  Don Culpepper

  3 days ago
  2.0
  AI phone service was terrible. Tried to speak to store representative and phone system or the person in the store hung up on me four time. Service at this location was unacceptable. AI will not solve service issues/problems. People still like to talk with a human being. Research needs to be done on how to hire/train and retain the right people. The people working at this location exhibited zero customer interaction skills. Very disappointed in what used to be a high quality product and customer service atmosphere. Seems to be lost, at least at this location.
• JA

  Jennifer Adkins

  Feb 22, 2026
  1.0
  Food didn’t show up. Store doesn’t answer the phone. Drove to the store and couldn’t be helped. No refund. Will never use this location again.
• JA

  Josey Acton

  Jan 2, 2026
  4.0
  Donato’s on High Street in Hamilton Ohio was busy as could be expected on a Friday night. Staff was overwhelmed due to obvious staffing shortage. Older store design makes issues worse. Make table is in rear of store compounding the bad situation. Food prep worker cannot do some double duty waiting or even welcoming customers. Several customers left after long wait. Multiple dashers were frustrated waiting 20-30 min for food. Our own order was 25 min after online promised time. No menu board. Only video screen only played videos of food without description or prices. Only 1 menu was available and was 6 mo old ratty copy paper version. Store desperately needs hands on experienced supervision. On high note: Pizza was really great.
• OF

  Old School Fool

  Dec 13, 2025
  5.0
  I always have a good experience with this Donatos, it's been my favorite pizza place for years! Everytime we order our food comes fast, tastes great and there's always a deal going on. I love this place!
• EE

  ELEKTRIK

  Nov 14, 2025
  5.0
  Dj was really helpful! Clean place!

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