Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,084 reviews
5 stars
380
4 stars
298
3 stars
152
2 stars
71
1 star
183
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold items and incorrect orders, indicating inconsistency in food preparation.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and lack of effective team coordination.
Cleanliness
Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.
Drive-Thru Efficiency
The drive-thru was often criticized for being slow, with long wait times reported even during low traffic.
- SAsammy anneJan 2, 20261.0This is the place to come if you don’t care about getting what you ordered and enjoy talking to incompetent robots
- JJJames Smith (JBSmith)Dec 24, 20255.0The salads are still very good after having them for years. It's the same high quality great tasting product each time I order it. The drive through operates very well with traffic continuously moving at a good pace. No chance of me starving sitting in the drivethrough, but I appreciate their speed and attention to detail. The crew seems to work very well as a team.
- HBHerb ButsonDec 16, 20251.0Doordash order... the manager lost her chit in the middle of service. Screamed at everyone. Told an employee "I don't give a shit about doordash right now". The 2 upfront workers were stunned. They kept apologizing for her. Not their fault. Manager didn't have any communication with her employees, definitely not on the same page. Very unprofessional if you ask me. I waited over 25 minutes for 2 orders. And believe me she wasn't in a hurry to help the other 4 drivers in the lobby. Let alone the regular customers who came in to eat. I enjoyed talking to the front help while they had time to waste. Very nice. But that lady shouldn't be a manager if she doesn't know how to work her team and work with her team. She wasn't very nice all the way around.
- YYYourlipscrustyDec 13, 20251.0I waited almost 30 mins in the drive thru for some chicken nuggets, only for them to mess my order up. The food is mid, the customer service is horrible making the overall experience terrible. Would not recommend eating here.
- TBTim BDec 7, 20251.0Might be the worst Wendy's in central Ohio. I would not be shocked. Consistently terrible service and slow wait times. Also, they close the dining room so often it makes mobile ordering miserable unless you choose the drive thru option in which you will still need to wait 15-30 minutes even though you placed your order ahead of time. Dumb AI machine to take orders because they're clearly understaffed and undertrained. I get it's not an easy job (I hate food service work) but at the same time it's insane how little they care.
Frequently Asked Questions About Wendy's
Is S Hamilton Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's drive-thru on South Hamilton Road?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Is the Wendy's at 3996 South Hamilton Road in Groveport, OH currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's. You can order breakfast combos, sandwiches, coffee, and sides via their website or app.
Can I order Wendy's food for delivery near this location?
Delivery availability can be checked through the Wendy's app or order.wendys.com by entering your delivery address.
How can I contact the Wendy's at 3996 South Hamilton Road for questions or feedback?
You can call directly at (614) 836-7321 or reach Customer Care through their website or customer satisfaction survey links.
What payment methods are accepted at this Wendy's location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Are there any nearby restaurants I can visit before or after dining at Wendy's?
Yes, nearby restaurants include Bob Evans and Frisch's Big Boy, both popular options for American-style dining.
Is there a convenient place to get gas or snacks close to Wendy's?
Sheetz convenience stores are nearby, offering fuel and retail items for customers visiting Wendy's.
Are there any libraries or public service places near this Wendy's?
The Columbus Metropolitan Library is close by if you want to visit for books or public services before or after your meal.
Where can I park my car or get it cleaned near the Wendy's on South Hamilton Road?
Moo Moo Express Car Wash locations are nearby, providing automotive cleaning services while you enjoy your meal.