Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers enjoyed the taste of the food, particularly the roast beef and brisket sandwiches, but many reported issues with cold food and incorrect orders.
Service Speed
Numerous reviews highlighted slow service, especially in the drive-thru, with some customers experiencing long wait times.
Cleanliness
While some customers noted a clean environment, others reported dirty tables and unsanitary conditions in the dining area and restrooms.
Staff Friendliness
Many customers praised the friendly and helpful staff, although there were instances of poor customer service reported.
Inventory Issues
Frequent complaints about being out of key menu items, particularly roast beef, which is a core offering.
MN
Mr Noitall
5 days ago
1.0
2 cars in front of me in the drive thru. 15 minutes later I got a cold and messy chicken sandwich. 3 out of the last 4 times I've had Arby's it has been plain awful!
RS
Rush Shipe
6 days ago
3.0
Food was cooled, curly fries were burnt.
MH
Maria Haddad
Dec 30, 2025
1.0
Disrespectful, rude drive thru employee. Acted like their day was interrupted by my ordering food. Didn't speak at all except to want payment. Wondered who raised them to be that disrespectful..should not be in customer service.