I've been trying to get a refund for my order for over two months. I get one generic email every few weeks asking for a recipt( which I didn't get but screenshotted from the app) and saying it's being reviewed.
$40+ waste
Imagine getting a sandwhich with just chicken no toppings what so ever, and a few pieces at that...and another sandwhich you ordered only having lettuce. Not sure if the staff is just not mentally capable of making a sandwhich, they are under the influence, or maybe they just plain don't care? Reguardless this location has gone down hill so bad in the last couple of years I feel bad for anyone who else who has also been ripped off.
10/10 don't recommend this location.
Edit to add: there is no reaching out to your customer service...that's a joke..I've been back and forth with them since February of this year
...with the same automated generic response that someone will reach out about a refund...yet it hasnt happend.
SJ
Sheila J
Mar 30, 2026
1.0
The females that work in there are rude as can be. One female on the phone being nasty to people calling in and the other being rude to a female door dasher that came in to pick up orders. The orders were right there and you knew that but you waited on several male dashers that came in long after her instead of the white female dasher. As a customer sitting in here and witnessing this type of hate against any race is disturbing. I will not be back and I hope the dasher reports you as well.
NR
Niki Robinson
Mar 6, 2026
5.0
Melissa took my order and she was awesome very patient and did everything with a smile that makes it worth spending a little bit more
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Saturday from 10:30 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Is delivery service available at Charleys Cheesesteaks?
No, delivery service is not available; the delivery hours are closed all week.
Can I order food for drive-through service at Charleys Cheesesteaks?
Drive-through service is not available as the drive-through hours are closed every day.
Is takeout available at Charleys Cheesesteaks?
Takeout service is currently not available; all takeout hours are closed throughout the week.
Where is Charleys Cheesesteaks located?
It is located at 1766 Stringtown Rd., Grove City, OH 43123, USA, in the Shoppes of Grove City.
What payment options are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What type of restaurant is Charleys Cheesesteaks?
Charleys Cheesesteaks is a sandwich restaurant specializing in cheesesteaks.
What are some nearby places I can visit before or after eating at Charleys Cheesesteaks?
Nearby you can visit Tropical Smoothie Cafe for smoothies, Cold Stone Creamery for desserts, and Putt N Play Family Fun Center for entertainment like miniature golf and arcade games.
Are there any nearby dining options similar to Charleys Cheesesteaks?
Yes, nearby dining options include Panda Express for Chinese cuisine, Five Guys for burgers, and Dairy Queen for fast food and ice cream.
If I'm visiting Charleys Cheesesteaks, are there nearby hotels for accommodation?
Yes, nearby hotels include Microtel Inn & Suites by Wyndham Grove City/Columbus, Quality Inn Grove City - Columbus South, Best Western Executive Inn, and Candlewood Suites.
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