Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect or missing orders, particularly with mobile and drive-thru orders.
Food Quality
Feedback on food quality was mixed; while some praised fresh and hot food, others complained about cold, hard, or poorly prepared items.
Customer Service
Customer service experiences varied, with some praising friendly staff while others noted rudeness and lack of professionalism.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in restrooms, with some customers expressing concern over unsanitary conditions.
Speed of Service
While some customers appreciated fast service, others experienced long wait times, especially in the drive-thru.
PW
Perry Walker
Nov 25, 2025
1.0
I ordered twice on mobile delivery to the only address in greenfield Ohio and never got any of my food or refunds.
GG
GTJ GTJ
Sep 20, 2025
3.0
An average McDonald's
RL
Recovery Road Services LLC
Dec 16, 2022
3.0
45 min.- 7 cars made it through from order to drive through exit. And they were overwhelmed with workers in the store.
I don't care how nice the person at the window is .......45 min and my right up for being late back to work for being trapped in a drive is rediculous. I am surprised the affluent Gahanna doesn't recognize a bottled up drive-thru with no excitability a safety hazard being that it's right there on that busy corner. Not only that the if something happened in emergency or medical situation happened nobody our car broke down you couldn't get anybody through that line so I don't even understand that this whole process
JS
jessica shumaker
Feb 1, 2022
5.0
I honestly come here everyday and had the mobile app to order my stuff and I absolutely love it , plus you get points you can redeem for free stuff