Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,330 reviews
5 stars
397
4 stars
257
3 stars
226
2 stars
108
1 star
342
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, rude staff, and incorrect orders, leading to a negative dining experience.
Food Quality
Numerous reviews mentioned cold, stale, or poorly prepared food, with several customers expressing dissatisfaction with their meals.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and a messy dining area.
Staff Attitude
While some reviews praised friendly staff, many others reported rude behavior and a lack of professionalism among employees.
- JJJeffDec 30, 20251.0Have gotten different food then we ordered. Haven't gotten all the food we ordered and paid for.. have let it go many times. But the attitude and disrespect we experienced last night was uncalled for.. we told you the "tap" feature on the debit card we handed you didn't work, and yet we watched you stand there and try to tap it anyway for a few minutes then you forcefully tried to jam the card into the chip reader. With and attitude and very disrespectfully you finally opened the window and told us that we needed to try a different card.. when I told you we weren't trying another card because there wasn't anything wrong with the one we gave you. You really turned on the attitude then. Slammed the window continued to try to tap the card we already told you 3 times wouldn't work.. then you finally entered the card manually and it must have went through then because you then Slammed the window open rudely handed the card back, pretty much tried to throw the bag of food into our car and Slammed the window again. No thank you no have a good night.. luckily for all involved I decided to let the nasty pop you gave us go. So yet again got messed up food/drinks and had to deal with one of the most rude and unprofessional people there so far.... I hope this finds the right people and you end up getting better customer service training or a job where you dont have direct contact with paying customers. Also would like to thank you for not offering a receipt so we can't see who it was that was so rude but sure there's other ways to find and report that.
- MCMatt C.Dec 27, 20251.0Took forever to ger our food with Noone in line. They just kept serving drive thru orders and left us. I then got sick from the burger.
- MTMegan TraskDec 19, 20252.0Friday night and fries are old, sandwiches a mess and wrong
- KSKevin ShugertsDec 5, 20255.0This Wendy's rocks! They always get my order right and make it with quality. And we'll be back soon!
- JDJack DinaDec 5, 20251.0There's a 50/50 chance that your order is messed up. I misspoke once and when I tried to have my order corrected I got a ton of attitude. I told them I was willing to pay the difference for my mistake and that it was my bad, but still was spoken down to. This is the only Wendy's that I have experienced this with and I have had similar experiences at this store since I am a local. I will never be back.
Frequently Asked Questions About Wendy's
Is 654 Geneva, Oh Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-thru at Wendy's in Geneva, OH?
The drive-thru at Wendy's in Geneva, OH is open daily from 6:30 AM to midnight.
Does Wendy's in Geneva, OH serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery is available; to check if delivery is available near you, use the Wendy's app or visit order.wendys.com and enter your delivery address.
How can I contact Wendy's Geneva, OH for feedback or inquiries?
You can contact the location directly at (440) 859-0897 or reach the Customer Care team via the Wendy's Contact page or by calling 888-624-8140.
Where can I buy Wendy's gift cards?
Wendy's gift cards are available in-store, through various retailers, and online at the Wendy's gift card portal.
What payment methods does Wendy's Geneva, OH accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at Wendy's in Geneva, OH?
This Wendy's serves breakfast, lunch, and dinner.
Are there any nearby places to visit before or after eating at Wendy's?
Yes, nearby you can visit Chops Grille and Tap House for American cuisine, the SPIRE Sports Complex for sports activities, or stop by Starbucks for coffee.
Where can I find nearby fuel or convenience stores close to Wendy's in Geneva?
Nearby fuel and convenience options include GetGo, Kwik Fill, and Geneva Truck Stop, which offer gas and convenience items.
Are there any other fast food restaurants near Wendy's in Geneva, OH?
Yes, nearby fast food restaurants include McDonald's, Subway, and Pizza Hut, providing additional dining choices.