Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,686 reviews
5 stars
500
4 stars
358
3 stars
279
2 stars
133
1 star
416
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees being rude, dismissive, and unprofessional.
Slow Service
Many customers reported excessively long wait times in both drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Food Quality
Several reviews mentioned that the food was often cold, stale, or improperly prepared, leading to dissatisfaction.
Cleanliness
Customers noted that the restaurant was dirty and unkempt, contributing to a negative dining experience.
Management Issues
Reviews indicated a lack of effective management, with employees seen as unmotivated and disorganized.
- NWNakisha WilliamsOct 18, 20251.0Pulled up to the drive thru on a Friday night at 110am. Restaurant doesn't close until 2am. No one came and took my order. Employees standing in lobby and the 1 employee taking out trash looked right at me. Ignored me like I wasn't even there. This is why I don't support the businesses in this neighborhood. The customer service is nonexistent, they are rude,they work when they want and all the businesses have their own made up hours despite what is shown online. NEVER AGAIN
- WSWalter SannerOct 10, 20251.0The store is dirty, very, very loud music playing. Two people asked if I was placing an order. I said yes. They both walked away. TOO much attention payed to dancing. I spent 12 years in real, worst customer service experience! The manager should be ashamed!
- LSLisa StricklandOct 9, 20251.0This has got to be one of the worst Wendy's in the Cleveland area! Food always taste old and cold! I asked how much a extra sauce was because I ordered a 6 piece nugget and you only get one and she said 50 cents! Ahh no thanks ma'am!
- MMMrCA5P3ROct 5, 20254.0So things took a while to get done and served BUT to compensate the young man at the register was very polite and gave my daughter a huge frosty and got me a purple hi-c even tho they were out. He got me my drink. Great customer service goes a long way. I was inside. Not drive through.
- LOLarry OverbySep 29, 20253.0Don't know why I still eat fast food don't know what's real food anymore this shit is scary
Frequently Asked Questions About Wendy's
Is 662 Turney Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Garfield Heights, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Garfield Heights, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (216) 255-7055.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 662 Turney Wendy’s serve breakfast?
Yes, this Wendy’s location in Garfield Heights, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 5251 Turney Road?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does Wendy's at 5251 Turney Road serve breakfast?
Yes, this location serves breakfast with options available through the app and website.
Can I order Wendy's delivery in Garfield Heights, OH?
Delivery availability can be checked on the Wendy's app or at order.wendys.com by entering your delivery address.
What payment methods are accepted at Wendy's located on Turney Road?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a way to contact Wendy's at 5251 Turney Road for questions or feedback?
You can call (216) 255-7055, reach out via the Wendy's Contact page, or use their customer satisfaction survey online.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing and nutrition details are available on order.wendys.com and the Wendy's mobile app for this location.
Are there any fast food restaurants near Wendy's at 5251 Turney Road?
Nearby fast food options include McDonald's, Taco Bell, Long John Silver's, and Papa John's Pizza.
What automotive services are close to Wendy's on Turney Road?
Rad Air Complete Car Care and Tire Center, Take 5 Oil Change, and Sunoco gas station are nearby for auto repair and maintenance.
Which educational institutions are near Wendy's at 5251 Turney Road?
Elmwood Elementary School and The Brilliance School are close by, useful for parents and families visiting Wendy's.
Can I visit other dining or entertainment spots near Wendy's at 5251 Turney Road?
Yes, nearby places include Al's Tavern, Bonkers Cafe, and Del's Wings N Things, perfect for additional dining options.