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Wendy's

3.2
(1711 reviews)
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Business Details

5251 Turney Road, Garfield Heights, OH
44125, United States
(216) 255-7055
https://locations.wendys.com/united-states/oh/garfield-heights/5251-turney-road
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About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5251 Turney Road, Garfield Heights, OH
44125, United States

Hours

Reviews

3.2
1,711 reviews
5 stars
506
4 stars
361
3 stars
281
2 stars
136
1 star
427

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, old, or improperly prepared food, leading to dissatisfaction with their meals.

Cleanliness

Several reviews mentioned that the restaurant was dirty, contributing to a negative dining experience.

Management Issues

Many customers expressed concerns about unprofessional behavior from employees and a lack of effective management oversight.
  • JK
    Jonathan Kraft
    Feb 24, 2026
    5.0
    Love a good Frosty when not keto!
  • VS
    Victor Suchil
    Feb 14, 2026
    1.0
    Terrible staff. Rude. Just go to another Wendy's.
  • NK
    nick k
    Feb 8, 2026
    1.0
    Just horrible I’ve lived in Garfield for my whole life and this place has ran down so bad I will never return. Tell me no I can’t make my fries baconator fries with my meal then wants to up charge me for a frosty or lemonade due to them being of soft drinks. I’m just disgusted. OFF TO TACO BELL I GO
  • MH
    M H
    Jan 26, 2026
    1.0
    I went to wendys last night got some food. Now I cannot function i got so sick it's like a stomach virus so much pain all day could not go to work someone needs to be fired i will not eat no more wendys from anywhere beware
  • JJ
    J.J.
    Jan 15, 2026
    1.0
    I was served seasoned potatoes that fell well into the FOOD SAFETY DANGER ZONE. I was handed a cold bag outside the drive thru window and I was the only customer in line. Dining in was not open at the time. I was directed to pull forward for a "fresh batch" of potatoes. After roughly.. 10 minutes of waiting I pulled off and didnt bother retrieving a refund. The establishment showed me how they treat their customers. I brought this location fresh dozen case of dunkin donuts one morning for great service. After this last interaction, food poisoning is not worth the convenience of this location. Never again. Do not order Wendy's from here if you care about your health.
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Frequently Asked Questions About Wendy's

What are the drive-thru hours for Wendy's at 5251 Turney Road?

The drive-thru is open daily from 6:30 AM to 2:00 AM.

Does Wendy's at 5251 Turney Road serve breakfast?

Yes, this location serves breakfast with options available through the app and website.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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