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McDonald's

3.1
(1620 reviews)

Business Details

(216) 663-2156
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12690 Rockside Rd, Garfield Heights, OH
44125, United States

Hours

Reviews

3.1
1,620 reviews
5 stars
450
4 stars
300
3 stars
282
2 stars
160
1 star
428

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported receiving incorrect orders, including missing items and wrong food, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to an overall negative impression.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exacerbated by staff inefficiency.

Food Quality

Feedback on food quality was mixed, with some customers noting fresh food while others reported cold or improperly cooked items.
  • JD
    Jesse Dill
    Feb 22, 2026
    1.0
    Constantly declare themselves closed early.
  • GV
    Gwen Varnadore
    Feb 21, 2026
    3.0
    All of the crew is nice and courteous except for the manager she is very rude don't speak when spoken to just a real bummer for the whole restaurant so every time I walk in I don't speak to her just a young man that's at the front counter expediting the food from the window he's more customer service experience then she needs to be retrained.
  • JJ
    Joanna J
    Feb 5, 2026
    1.0
    Would be cool if they were actually open the hours listed
  • JJ
    J.J.
    Jan 15, 2026
    1.0
    I waited in the drive thru for several minutes after opening. I decide to travel miles down the road to the Independence location due to no service. As I drive around to the exit, I notice the employees just standing around and walking slow. No one was working any machines instead they relaxed in the main areas and near the register. We should not be treated like this.
  • ST
    Sai Tanmai
    Jan 12, 2026
    1.0
    Worst experience ever today. We clearly mentioned NO PICKLES, yet the sandwich was with pickles. This isn’t a small mistake I had an allergy with pickles. The sandwich was ruined, and no care was taken to check the order. Extremely disappointed with the quality and attention to detail. Won’t be ordering again.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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