Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,604 reviews
5 stars
445
4 stars
297
3 stars
283
2 stars
160
1 star
419
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions in the bathrooms and overall cleanliness issues in the restaurant.
Service Speed
Customers frequently complained about slow service, long wait times, and unorganized order processing.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Staff Attitude
Feedback highlighted unprofessional behavior from staff, including rudeness and lack of customer service.
Food Quality
Several reviews mentioned that the food was often cold or not prepared correctly, with some customers receiving undercooked items.
- NONicole OnealNov 12, 20251.0My teens had a horrible experience here. THEY forgot half their food and then were extremely rude as well and the sandwiches they did get the bread was hard and the fries were soft and limp. Ewwwww. They had to leave there and go to Wendy's to get some decent food. 😒 Work on how you treat and talk to ppl cause I don't play aboht my kids!
- MKMark KauffmanNov 7, 20251.0Gave us wrong order, then when they gave us the right one, the double quarter pounders were raw. Never had that before. Update - the link from "owner" was nothing but a link asking for the same information that I had already posted.
- KBKenzie BishopNov 4, 20251.0I had accidentally pulled forward for my online order and didn’t know. I had to stop at the first window so instead of politely saying something, the lady leaned out the window and yelled at me in front of the cars behind me and the car in front of me with all of our windows down, I said oh I’m sorry I didn’t know I had an online order Even though I had checked in at the speaker and she continued to yell at me. It doesn’t matter you need to stop here. She just leaned out the window and was extremely rude yelling at me in front of everybody, which was kind of a very embarrassing situation for me. I do not appreciate that. She had on a gold wig that was shortcut like a bob cut. I don’t think I will be coming there again if she is there because that was just blatantly rude .
- BDButtme DiddyOct 27, 20254.0No toilet paper in both bathrooms , toilet all around the rest room , toilet not clean properly , both trash cans filled 👎🏾👎🏾
- MWMorgan WickhamOct 12, 20251.0Second time I've purchased food and 2nd time no monopoly tickets on my sandwich. Be careful. Brought it to their attention the first time, but was blown off. You can even see on the box it says "peel here" and the monopoly game is the only reason I've been ordering food more. Feel like I'm getting ripped off. Same thing with the McDonald's in Oakwood by Sams Club.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 12690 Rockside Rd, Garfield Heights?
McDonald's at 12690 Rockside Rd, Garfield Heights is open daily from 6:00 AM to 12:00 AM (midnight).
What are the delivery service hours for McDonald's in Garfield Heights?
Delivery is available from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
Does the McDonald's location at 12690 Rockside Rd offer a drive-through service?
Yes, this McDonald's offers drive-through service daily from 6:00 AM to midnight.
What types of payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What ordering options are available at this McDonald's location?
Customers can order via the McDonald's App, curbside pickup, delivery including no-contact and same-day delivery, and mobile ordering.
Where can I find the full McDonald's menu online?
The full menu is available at https://www.mcdonalds.com/us/en-us/full-menu.html.
Can I earn rewards or points when ordering at this McDonald's?
Yes, you can earn points towards free food with MyMcDonald's Rewards. More details are available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can I visit before or after dining at McDonald's?
Nearby places of interest include Neo Youth Elite gym and concert venue for fitness or entertainment, and Garfield Commons shopping center for retail therapy.
Is there a nearby taxi service to help me get to or from McDonald's?
Yes, Orange Cab taxi service is close by and can help with transportation to and from McDonald's.
Are there any nearby medical or dental facilities close to the McDonald's on Rockside Rd?
Yes, several medical facilities such as Fresenius Kidney Care Marymount and dental offices like DentalWorks and Pure Health Dental are nearby for convenient healthcare access.