Brand Certified
Chipotle Mexican Grill
3.3(1191 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
9761 Vista Way, Garfield Heights, OH
44125, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(216) 662-6402
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/oh/garfield-heights/9761-vista-way?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=810
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Garfield Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
1,191 reviews
5 stars
441
4 stars
215
3 stars
145
2 stars
88
1 star
302
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported issues with food quality, including undercooked rice, small portions, and missing ingredients.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and cross-contamination of food.
Stock Availability
Customers frequently noted that the location often runs out of key ingredients, impacting their ability to place orders.
- VCVENKATA CHENNUPATIFeb 17, 20261.0Extremely poor service and management. I placed an online order for a 10:20 AM pickup. When I arrived, my food was already finished and just needed to be bagged. Instead of handing it over, the employee stopped mid-task to chat with a friend and take other orders. It is incredibly frustrating to watch your food sit there while the staff prioritizes socializing over completing a ready order. If you are unable to manage a basic pickup schedule or your own staff, it’s better to just close the doors entirely."
- VSVictor SuchilFeb 14, 20261.0Terrible service, rude, disrespectful, angry manager and assistant manager. I had an issue with my food and they just told me , "do you want it or not." Worst service I ever had in a chipotle. Don't go there unless you like getting yelled at and disrespected. Manager and area manager have terrible customer service. Go anywhere else.
- RWRomero WrayFeb 10, 20265.0Great service, nice workers. Recommend trying.
- JJJ.J.Jan 28, 20261.0Horrible and gross behavior at Vista Way location. Customer service has really taken a tumble here at a prime traveler location. Cheese and rice was basically intertwined in all the ingredients on the service stations. From the tortilla worker, salsa worker, expo, and the cashier seemed almost in a "zombie like state" where it seemed impossible for them to understand any of the guests orders. No smiles, no greetings, and honestly not even a morsel of compassion and interest was shown to anyone ordering. I will not return to this location and I will not recommend anyone I care about as well. Corporate needs to assess this location immediately.
- AOAbdullahi OsmanDec 30, 20251.0I dropped my wallet at this Chipotle and one of the staff members who found it stole $180. When I went to retrieve it, the wallet was returned without the cash. I request justice.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Garfield Heights offer?
Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Garfield Heights?
Chipotle Garfield Heights is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Garfield Heights provide pickup and delivery services?
Yes, this location offers in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Garfield Heights?
It is located at 9761 Vista Way, Garfield Heights, OH 44125.
How can I order food online from Chipotle Garfield Heights?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app on the App Store.
Is Chipotle Garfield Heights committed to sustainable and responsible food sourcing?
Yes, the restaurant follows 'Food with Integrity' principles by sourcing ingredients from farms adhering to humane and sustainable practices.
What payment methods are accepted at Chipotle Garfield Heights?
Chipotle accepts credit cards and gift cards as payment methods.
Which coffee shop is located near Chipotle Mexican Grill on Vista Way?
Starbucks is a nearby coffee shop where customers can grab a coffee before or after their meal at Chipotle.
What retail stores can I visit near Chipotle Mexican Grill in Garfield Heights?
Nearby retail stores include Victra — Verizon Authorized Retailer, Verizon, and GameStop at the Shops at Vista Way.
Are there medical facilities close to Chipotle Garfield Heights?
Yes, nearby medical facilities include Angel Dental Care, Anchor Dental, Centers For Dialysis Care, and Cleveland Clinic Southside Medical Building.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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