Chipotle Mexican Grill

3.3
1168 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
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Business Details

9761 Vista Way, Garfield Heights, OH
44125, United States
(216) 662-6402
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Garfield Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9761 Vista Way, Garfield Heights, OH
44125, United States

Hours

Reviews

3.3
1,168 reviews
5 stars
432
4 stars
214
3 stars
141
2 stars
86
1 star
295

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty prep areas and unclean dining spaces.

Food Quality

There were numerous complaints about food quality, including incorrect orders, small portions, and stale ingredients.

Stock Issues

Customers consistently noted that the restaurant was often out of key menu items, leading to dissatisfaction.

Management Concerns

Several reviews mentioned unprofessional management and lack of proper training for staff, contributing to overall poor customer experiences.
  • CC
    Carlola Clark
    Nov 4, 2025
    3.0
    This time around I wasn't as happy leaving my food was made very sloppy the servers seem to be upset and slapping my food together not a good experience
  • BB
    Brian Butterfield
    Nov 3, 2025
    1.0
    If you want to wait in line for thirty minutes and have a a rude employee toss your food around without a care in the world this is your spot. If you love laziness and never having everything on the menu available you must try. The scanner wasn’t working and they would not give me a receipt. Had to wait 20 minutes on the phone just to get my rewards thats it. So again, if you love a good pain the butt, this is the go to spot
  • MP
    Mark Paugh
    Oct 28, 2025
    1.0
    Stopped in for lunch was told they were only doing online orders. Order took 30 minutes to make and it was completely wrong. Great job, it must be hard to read a ticket and put the right stuff in a bowl.
  • AS
    All Ways Cleaning Home Services
    Oct 23, 2025
    3.0
    The prep table was filthy cross contamination of the ingredients ,everything was falling over into the other pans.And No vinaigrette 😒
  • RM
    Richard Mccloud
    Oct 18, 2025
    5.0
    One of the better Chipotle restaurants. Fully staffed. Great Attitude. Food restocked. Got in and out.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Garfield Heights offer?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Garfield Heights?

Chipotle Garfield Heights is open daily from 10:45 AM to 11:00 PM.