Arby's

3.9
1008 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
12763 Rockside Rd, Garfield Heights, OH
44125, United States

Hours

Reviews

3.9
1,008 reviews
5 stars
445
4 stars
269
3 stars
129
2 stars
63
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and helpful staff, noting excellent service experiences.

Food Consistency

There were mixed reviews on food quality, with some customers reporting cold or poorly prepared items, while others enjoyed fresh and well-prepared meals.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.

Order Accuracy

Several reviews highlighted issues with incorrect orders or missing items, indicating a need for improvement in order accuracy.
  • MD
    Myrna “Angel” Duncan
    Dec 23, 2025
    5.0
    Omgggggg. My father passed away recently and i was feeling very down. Came in to grab something quick and Issac Samantha Karen came to the rescue. Not only did they make me the best chocolate shake but they paid for my order. We need workers like them all the time they are beyond amazing and Im beyond speechless. The little things count.
  • DH
    Daniel Hanna
    Dec 18, 2025
    2.0
    Service was ok but this sandwich was just sloppy.
  • NJ
    Nancy Janezic
    Nov 13, 2025
    2.0
    Service was great. Food was not very good. Steak pieces. The steak tasted like it was over cooked. Small sandwich and fries. Over priced, place was empty it looked clean.
  • DH
    Damon Huff
    Oct 17, 2025
    1.0
    Ordered a steak nugget bowl. The mac and cheese was cold, the fries were old. The nuggets however were ok. Also ordered a classic roast beef and the bread was hard. On lunch so I couldn't take back. Beware maybe I went on a bad day..
  • RM
    Rachael Holbert (magicninja697)
    Oct 7, 2025
    4.0
    If you're going through the drive-thru I would suggest not necessarily listening to Google maps. When I come from Cleveland to this location Google maps tries to make me go down the street before Walgreens and if you go down that street you can't get into the drive-thru of Arby's unless you go all the way around the building.