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Arby's

3.9
(1013 reviews)
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Business Details

12763 Rockside Rd, Garfield Heights, OH
44125, United States
(216) 662-3576
http://www.arbys.com/locations/us/oh/garfield-heights/12763-rockside-rd/store-991
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
12763 Rockside Rd, Garfield Heights, OH
44125, United States

Hours

Reviews

3.9
1,013 reviews
5 stars
449
4 stars
269
3 stars
129
2 stars
64
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting exceptional service experiences.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others reported issues with cold or poorly prepared food.

Cleanliness

The restaurant was frequently noted as clean, contributing positively to the overall dining experience.

Order Accuracy

Several reviews mentioned problems with incorrect orders or missing items, indicating inconsistency in order fulfillment.

Value for Money

Customers expressed concerns about the value of food received, particularly regarding portion sizes and pricing.
  • JG
    Jamie ResQ Guy
    Feb 8, 2026
    5.0
    Fastest I have ever received my order from and Arby's.
  • LK
    Lisa Koss
    Jan 29, 2026
    5.0
    Best customer service today! Ladies inside were very friendly and professional! Thanks for making our day delightful
  • MD
    Myrna “Angel” Duncan
    Dec 23, 2025
    5.0
    Omgggggg. My father passed away recently and i was feeling very down. Came in to grab something quick and Issac Samantha Karen came to the rescue. Not only did they make me the best chocolate shake but they paid for my order. We need workers like them all the time they are beyond amazing and Im beyond speechless. The little things count.
  • DH
    Daniel H
    Dec 18, 2025
    2.0
    Service was ok but this sandwich was just sloppy.
  • NJ
    Nancy Janezic
    Nov 13, 2025
    2.0
    Service was great. Food was not very good. Steak pieces. The steak tasted like it was over cooked. Small sandwich and fries. Over priced, place was empty it looked clean.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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