Marlow’s Cheesesteaks is an independently owned, Columbus-based restaurant brand founded by Philadelphia natives and husband-and-wife duo Jomar (“Marlow”) and Shanika Sheppard. Built on authenticity, quality, and community, Marlow’s brings true Philly-style cheesesteaks to the heart of Ohio—done the right way.The brand launched as a food trailer in 2021, quickly earning a loyal following for its bold flavors and commitment to premium ingredients. In 2022, Marlow’s opened its first brick-and-mortar location, marking the next step in its growth. Fastforward to 2025, Marlow’s Cheesesteaks operates four locations across Columbus, Ohio, including high-traffic community and event-driven venues.Known for its elevated take on a classic fa...
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.