McDonald's

3.4
1331 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
298 South Hamilton Road, Gahanna, OH
43230, United States

Hours

Reviews

3.4
1,331 reviews
5 stars
462
4 stars
271
3 stars
220
2 stars
105
1 star
273

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor customer service.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about items being stale or over-salted.

Cleanliness

Customers frequently noted that the restaurant, including restrooms, was dirty and in need of better maintenance.

Order Accuracy

Many customers expressed frustration over incorrect or incomplete orders, with some stating they would not return due to repeated issues.

Staff Attitude

While some staff were praised for their friendliness, many reviews highlighted a general lack of care and professionalism among employees.
  • EM
    Eric Miller
    1 day ago
    1.0
    Just got breakfast, had to replace my order in the drive thru after it was deleted, had someone take over my replacing of the order midway and had to basically start again, (two and a half times placing my order). It was wrong at the end and I had to check the entire list for them. Then I had to ask for two of my beverages at the pick up window. Two of my meals were wrong, when asked for a refund over phone was told would have to bring them back in for a refund or remake. Oh and the OJ is watered down. 2 * ordering with having to fix the final result Catching missing items at pick up 1/3 correct meals Watered down OJ I've had some middling experiences at this location before, but this was downright negative. Will drive further for a different McDonald's in the future.
  • SS
    Sam Sano
    3 days ago
    1.0
    I usually go to this one because for the most part, its decent aside from that time I placed an order and they just decided to close the store. But how I was talked to in the drive thru by an older employee in a blue shirt has made me decide not to come back anytime soon. They were condescending from the beginning and were so rude about my order. I ordered extra salty fries (if you are a low sodium person with migraines, then you probably know about the extra salty fries and caffeinated coke trick), and this employee--after already being very rude because I asked for 2 forks and she said I need to order extras at the first window--handed me a bag and said "unsalted fries" and when I tried to explain what we ordered, she walked over to the salt, grabbed some packets, and out them in there. I said no, that's not what we ordered. She argued back that the screen said no salt and she put 5 packets in there. I said that wasn't what we ordered and its not the same. She said something to the cook about "she wants this--now she wants this" in reference to me in front of me like I was inconveniencing everyone. I showed her my app order and said not to bother but I'd like my receipts. She said she threw them away but she was making fresh fries for us. This lady gave us the same fries with the same bag and same packets of salt. Listen, I am not a confrontational person. I have worked food service and I know what it's like to deal with a stressful rush. I have no problem with having to wait on food or whatever. It's a lot harder to manage that it looks from the customer perspective. But there was not one single reason to talk to me the way that I was talked to today. I also don't appreciate that this specific McDonalds upcharges on their food compared to the other local ones. I don't care if it's a franchise. It's blatant greed.
  • TT
    Tyler Willam Haskins “Tyler”
    Jan 4, 2026
    1.0
    Very terrible customer service and the food was cold and a lot of vulger language was used by other employees and the manger didn't seem to care at all
  • SL
    Scott Logsdon
    Jan 2, 2026
    1.0
    Prices are extremely high for small amount of food received, staff is extremely rude, parking is limited, would recommend Taco Bell in the same lot or a different McDonald's
  • NN
    Nelson
    Dec 30, 2025
    1.0
    I was at the drive-thru two minutes ago waiting for quite a while, but no one served me. I've already had some problems with this same restaurant, and I think it's not worth wasting your time going there.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 298 South Hamilton Road, Gahanna, OH?

McDonald's at 298 South Hamilton Road, Gahanna, OH is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery including same day and no-contact delivery at this location.