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Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with how their concerns were handled.
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and excessive salt on fries.
Cleanliness
Several reviews mentioned poor cleanliness in the dining area and restrooms, indicating a need for better maintenance.
Order Accuracy
Many customers experienced problems with order accuracy, often receiving incorrect items or missing components.
Speed of Service
While some noted quick service, many others complained about long wait times and inefficiencies, particularly during busy hours.
BS
Brian S
3 days ago
5.0
Listen, I know all the bad reviews are gonna talk about the service and wait times but let’s be honest, the staff is overworked, underpaid, and not enough scheduled at one time. The food I’ve gotten has always been fine to good and the order never wrong. Wait times are to be expected at a place where the workers are frankly not paid enough to give a hoot. 5 stars for the staff and staff only. Owners, pay your workers more.
TR
Thomas Richardson
Nov 16, 2025
1.0
I would say negative stars if I could, this place rarely gets to order right never remembers to put the sauces in the bag. You could be at the order speaker and wait for five minutes before they ever say anything. It’s like they’re trying to wait you out and hope you go somewhere else !!! This place definitely employees people that don’t care about their job at all
DU
Deepak Urlel
Nov 4, 2025
5.0
I just wanted to say thank you for the great service and understanding from India. I went to the drive thru around Midnight after work and was having a bad day. India was very courteous and made me feel better with her caring attitude. Thank you.
SG
Steve Grover
Oct 26, 2025
1.0
My wife ordered some drive-thru earlier. Not only were none of the burgers labeled (we ordered unique items on each) but the French fries were like, TRIPLE salted. They were inedible. I used 15 paper towels trying to de-salt them and it was not nearly enough. Clearly the people working don't care what's going on.
KN
Kim Nichols
Oct 18, 2025
3.0
Very rare that I chose to dine in, my mistake.
Ordered through the kiosk, glass definitely needed cleaned.
Took my table tent with my order number for the server to know where I was sitting.
Four or five tables already had their table selected and was eating their meals.
I looked around for a table near the windows. As I was looking, I noticed that nearly every table had already been sat at and needed to be cleaned. I chose my table, and when the server, a young lady brought my tray, I requested that she grab a bar towel and please wash the table.
Shocked!!! She placed my tray on the table anyway, stepped back, looked around at the rest of the tables, found one supposedly already wiped off and said "there's a clean one over there, why don't you just go sit there "?
Sadly, this tends to be today's customer service.
BTW, my food was delivered by the young latina girl, and not the nicer black girl.
What are the operating hours for McDonald's at 298 South Hamilton Road, Gahanna, OH?
McDonald's at 298 South Hamilton Road, Gahanna, OH is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery including same day and no-contact delivery at this location.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's drive-thru is open 24/7 at this location.
How can I place an order through McDonald's mobile app?
You can place orders using the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's at this location offer curbside pickup?
Yes, curbside pickup is available along with delivery services at this McDonald's.
What are some fast food options near McDonald's at 298 South Hamilton Road?
Nearby fast food options include Kentucky Fried Chicken, Burger King, Arby's, and Taco Bell, providing a variety of choices for customers in the area.
Are there any coffee shops near McDonald's for a post-meal beverage?
Yes, Tim Hortons is a nearby coffee shop where you can enjoy coffee and snacks near McDonald's.
What beauty and wellness services are available near McDonald's in Gahanna?
Nearby beauty and wellness places include Prime Eyebrow Threading and Beauty Salon, Skin Envy Esthetics LLC, European Wax Center, Polish Nail Bar, and Hand & Stone Massage and Facial Spa.
Can I find shopping centers near McDonald's at 298 South Hamilton Road?
Yes, Hunter's Ridge Shopping Center and Sunridge Shopping Center are nearby, making it convenient to shop before or after visiting McDonald's.