McDonald's

3.4
1315 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
298 South Hamilton Road, Gahanna, OH
43230, United States

Hours

Reviews

3.4
1,315 reviews
5 stars
462
4 stars
270
3 stars
218
2 stars
104
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with how their concerns were handled.

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and excessive salt on fries.

Cleanliness

Several reviews mentioned poor cleanliness in the dining area and restrooms, indicating a need for better maintenance.

Order Accuracy

Many customers experienced problems with order accuracy, often receiving incorrect items or missing components.

Speed of Service

While some noted quick service, many others complained about long wait times and inefficiencies, particularly during busy hours.
  • BS
    Brian S
    3 days ago
    5.0
    Listen, I know all the bad reviews are gonna talk about the service and wait times but let’s be honest, the staff is overworked, underpaid, and not enough scheduled at one time. The food I’ve gotten has always been fine to good and the order never wrong. Wait times are to be expected at a place where the workers are frankly not paid enough to give a hoot. 5 stars for the staff and staff only. Owners, pay your workers more.
  • TR
    Thomas Richardson
    Nov 16, 2025
    1.0
    I would say negative stars if I could, this place rarely gets to order right never remembers to put the sauces in the bag. You could be at the order speaker and wait for five minutes before they ever say anything. It’s like they’re trying to wait you out and hope you go somewhere else !!! This place definitely employees people that don’t care about their job at all
  • DU
    Deepak Urlel
    Nov 4, 2025
    5.0
    I just wanted to say thank you for the great service and understanding from India. I went to the drive thru around Midnight after work and was having a bad day. India was very courteous and made me feel better with her caring attitude. Thank you.
  • SG
    Steve Grover
    Oct 26, 2025
    1.0
    My wife ordered some drive-thru earlier. Not only were none of the burgers labeled (we ordered unique items on each) but the French fries were like, TRIPLE salted. They were inedible. I used 15 paper towels trying to de-salt them and it was not nearly enough. Clearly the people working don't care what's going on.
  • KN
    Kim Nichols
    Oct 18, 2025
    3.0
    Very rare that I chose to dine in, my mistake. Ordered through the kiosk, glass definitely needed cleaned. Took my table tent with my order number for the server to know where I was sitting. Four or five tables already had their table selected and was eating their meals. I looked around for a table near the windows. As I was looking, I noticed that nearly every table had already been sat at and needed to be cleaned. I chose my table, and when the server, a young lady brought my tray, I requested that she grab a bar towel and please wash the table. Shocked!!! She placed my tray on the table anyway, stepped back, looked around at the rest of the tables, found one supposedly already wiped off and said "there's a clean one over there, why don't you just go sit there "? Sadly, this tends to be today's customer service. BTW, my food was delivered by the young latina girl, and not the nicer black girl.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 298 South Hamilton Road, Gahanna, OH?

McDonald's at 298 South Hamilton Road, Gahanna, OH is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery including same day and no-contact delivery at this location.