Jimmy John's

4.0
159 reviews

About

Sandwich Restaurant

Location

Jimmy John's
331 S Hamilton Rd, Gahanna, OH
43230, United States

Hours

Reviews

4.0
159 reviews
5 stars
91
4 stars
25
3 stars
14
2 stars
5
1 star
24

What are people saying?

AI-generated from recent customer reviews

Service Quality

Feedback on staff performance is mixed; while some customers praised friendly and fast service, others reported rude and unhelpful interactions.

Delivery Issues

Numerous reviews highlighted significant delays in delivery times, with some customers waiting over an hour and receiving incorrect or incomplete orders.

Food Consistency

While many customers enjoyed the sandwiches and found them fresh, there were complaints about incorrect orders and inconsistent portion sizes.

Cleanliness

Several reviews noted cleanliness in the store, but there were also concerns about food safety practices among staff.
  • EH
    Ebony Harbin
    Dec 1, 2025
    5.0
    Lucky/kaykay & Courtney are AMAZING !!! made my food with some much love!!! And so kind
  • DO
    Derrick O
    Nov 14, 2025
    1.0
    Incredibly rude / argumentative staff. Will not be back.
  • JF
    John F
    Oct 10, 2025
    1.0
    Ordered a chicken bacon ranch to go on my lunch break got back to work to eat it no chicken to be found in the sandwich
  • JN
    Jeffrey Niesen
    Sep 4, 2025
    5.0
    Fast and friendly service even during the lunch rush.
  • MM
    Mark
    Aug 23, 2025
    1.0
    Ordered a sandwich and chips in their JJ app for delivery. They behind the scenes hand that off the Uber to deliver. Okay no big deal. Order comes, sealed, no chips in the bag but states it on the receipt. I call to explain what happened, and they say oh sorry, you have to contact Uber for a refund… wait what? I open the link I got regarding delivery and there is no way to engage with Uber regarding the delivery or order. I opened uber eats and my regular uber app and there is nothing I can see to do regarding this order. What kind of customer experience is this? They don’t offer to add rewards, nothing, just I get to deal with their inability to put a simple bag of chips in a bag. Love the subs, don’t order for delivery though as that’s a nightmare, and they clearly don’t care about your business as they could have simply just added a free chips on the next order in my rewards account and that would have been fine too. But can’t do anything.. that’s crazy. What happened to the freaky fast JJ delivery? They don’t even deliver themselves anymore.