Donatos Pizza

3.5
250 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
1391 East Johnstown Road, Gahanna, OH
43230, United States

Hours

Reviews

3.5
250 reviews
5 stars
105
4 stars
46
3 stars
24
2 stars
19
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including long wait times, unresponsive staff, and rude interactions.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and unsatisfactory responses when addressing these problems.

Food Quality

Feedback indicated a decline in food quality, with complaints about undercooked pizza, incorrect toppings, and inconsistent ingredient portions.

Delivery Issues

Several customers experienced significant delays in delivery, with some orders arriving cold or not at all.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and the efforts of the staff during busy times.
  • SS
    Steve
    Dec 23, 2025
    1.0
    I would love to had told you about the food but when I arrived, I walked up to the counter and waited to be helped. They had a few orders but nothing seemed “busy” the store had two guests eating at a table other than that the only two folks I saw were in the kitchen facing me and both looked up and saw me. Didn’t say anything. Waited 3 more minutes same thing. Not a single word, so I walked out. Like really guys?
  • AM
    Andrew Melnyk
    Nov 22, 2025
    2.0
    Customer service wasn't great. They were backed up for some reason, and there was 15 people on the store waiting for their orders. Instead of coming out and explaining what the issue was, the employees ignored everyone for quit some time.
  • JL
    Jessica Lieber
    Nov 12, 2025
    1.0
    Called because my order which was projected to be delivered by 6:30 came at 7:15pm, cold and uncut- delivered via DoorDash despite ordering directly from the store as I had just done an hour before. During the call I heard the young man on the phone laughing and saying there was no way they didn’t cut the pizza and was subsequently told they could only do store credit since I ordered DoorDash. I did not order DoorDash- I suspect you guys are outsourcing delivery due to high volume orders. Very unprofessional that the manager sent this young kid to reiterate the information to me and then I was hung up on or the call disconnected. See the picture as proof that the pizza was UNCUT.
  • FK
    Francesca Komarek
    Nov 6, 2025
    1.0
    Extra pepperoni. Look at this photo and you decide. When I pay for something, I expect to get what I pay for.
  • SB
    Sean Bigelow
    Aug 18, 2025
    5.0
    Donatos is incredible every single time. Dine in or dine out it’s always amazing

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza?

Donatos Pizza is open Monday through Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to midnight, and Sunday from 11:00 AM to 11:00 PM. It is closed on November 27, 2025.